As the 7th annual mHealth Summit came to a close, there was a clear emphasis on how mobility will impact the future of care delivery.
Mobility is transforming healthcare, as clinicians embrace new devices and ways of working to deliver better care, more quickly, to patients anywhere.
Now, clinicians of every generation want to access their apps and information on any device—even those purchased personally—over any network, all to improve the patient engagements. Many of our customers have already embraced Citrix mobility solutions for healthcare, but the shift didn’t happen overnight.
To reap the benefits of healthcare mobility while avoiding potential risks, you need to develop a structured strategy addressing the people, policies and technologies involved. These five simple steps provide a rational approach to plan, define and roll out a BYOD initiative in your healthcare organization.
Step 1: Understand industry best practices.
Mobile devices already play a central role in many healthcare organizations, which have had to rethink traditional IT best practices to enable their secure use.
While organizations have, in the past, tended to focus on controlling devices, the latest best practices expand beyond device management to address the management of apps and data—that clinicians access as they move from hospital room to office to clinic. As an expanding array of healthcare applications becomes available, from internal legacy applications to SaaS and mobile apps, care providers must be able to quickly and easily access every resource they need on any device so they can stay focused on their patients.
With enterprise mobility management, IT can allow people to do more with their mobile devices than would be possible or feasible through a solely device management-based approach.
Step 2: Get stakeholder buy-in.
While most healthcare industry professionals have at least an anecdotal appreciation of the growing role of mobility, they may not fully understand how important it has become—or appreciate the urgency of introducing more coherent and comprehensive policies around it.
Key constituents and employees across areas including IT, security, HR and legal, as well as key medical personnel, such as the chief medical officer and chief nursing officer, should be engaged early in the process to discuss the organization’s needs, serve as the champion with clinicians, and help define policies for the use of mobile and consumer devices, whether corporate-owned or BYOD. Clinicians, administrators and business personnel should also be surveyed to get a feel for their level of interest, needs and preferences.
Step 3: Define your organization’s policy.
Your policy should aim to empower clinicians with mobile access to the resources they need to deliver optimal care, and provide business staff with similar mobility and flexibility, to help your organization deliver patient-centered care more efficiently. At the same time, you need to protect the organization and the privacy of its patients and educate people on the responsible use of personal devices for work purposes.
Step 4: Develop your technology strategy.
The technologies needed to simplify and securely enable mobility on any device include enterprise mobility management, desktop and app virtualization, file sharing, social collaboration, remote support and cloud networking. These solutions are discussed in detail in the next section of this paper.
Step 5: Prepare for a successful rollout.
To drive successful adoption, you should formalize your rollout plan and create resources that make it simple for clinicians and other employees to learn about mobility and access everything they need to get started. For BYOD, this should include setting up enrollment procedures, providing tools that enable self-provisioning, and establishing support and maintenance levels.
To learn more, join us for our upcoming webinar, “The Secrets to Balancing Healthcare Mobility with HIPAA Compliance (That Every CIO Should Know),” on Wednesday, November 18th.