In technology, we’re often faced with figuring out new innovative ways of solving long-standing problems and challenges. We’re also forced to become ‘acronym fluent.’ When I first started working for Citrix, I was told by the receptionist that I was part of the “ANG” group, which I simply agreed in response … not really knowing what that stood for.

Fast-forward to 2015–and many, many acronyms later–I’m tasked with getting a TEI study  completed for NetScaler. TEI stands for “Total Economic Impact™” and is a customized study that is produced by Forrester Research. As you would guess, it assesses the economic impact of new technology deployments in an organization – accounting for cost-saving benefits as well as expenses associated with purchase, deployment and support.

Citrix commissioned Forrester Research to conduct a TEI study for NetScaler; with a special focus on customers that migrated from a competitive offering to NetScaler SDX. Several customers were interviewed by Forrester to better understand the benefits and challenges a customer would encounter in live deployments.

The results from the study were certainly compelling. The key benefits derived from NetScaler in these customer environments encompassed an increase in resiliency, reliability and agility. It’s interesting to see how these benefits translate to actual dollars, and how they factor into the overall impact of the investment.

How should you leverage the findings in this TEI study? If you’re considering a new investment in NetScaler, use it as a framework. Overlay your organization’s actual costs and planned expenditures to derive results that can serve as guidance on the potential return of investment and impact on your organization.

Check out the TEI study at