As a Sales Engineer covering State and Local Government agencies in the Central US (13 states in total) I’ve had the opportunity to see trends within government verticals that hold true across state, county and city lines.

Using these trends, I’ve decided to create a series of SLG Case Studies that looks at what agencies are currently accomplishing with Citrix; with the ultimate goal of allowing other government agencies to use these examples as a template for how they can take a similar approach in solving their current challenges.

In this edition–Case Study #3– I will be discussing infrastructure-focused entities such as the Departments of Transportation, Motor Vehicles, and City Planning and Development.

When I hear someone mention the Department of Transportation (DOT), my first thought always shoots straight to the DMV – Department of Motor Vehicles, in this case – and the fear of having to wait in line only to be told that I forgot that third form of documentation I needed (…I should have read the website better, I know, I know).

And while waiting in line is dreadful, think about the IT team that has to manage the various applications and end points being used and keep all of the PII data secure – often for 100+ field offices across the state! That line suddenly doesn’t feel quite so long…

Citrix use case: Secure application access via thin clients and kiosks

  • Delivery of DMV applications via XenApp is a very common use case and allows DOT to better support their end users by making the apps used for driver’s license renewals, vehicle registrations, etc. highly available to increase efficiency and decrease downtime at the DMV.
  • Replacement of fat clients with thin clients in DMV offices reduces cost of device replacement, while delivery of virtual desktops to thin clients reduces IT support hours via single-image management.

Certain DMV customers I work with have gone a step further and eliminated the need to even visit the DMV by setting up kiosks at local retail stores such as UPS, Kinkos and FedEx where residents can access applications to renew their license or vehicle registration on their own. Through XenApp, these kiosk machines can even access attached scanners and printers to allow end users to upload required documentation and print transaction receipts.

Where can this be applied beyond DMV use cases?

While DMV is a common use case we see, it’s just one of many within DOT. Let’s take a look at a few more:

Citrix use case: Deliver high-end graphically intensive engineering and design applications

  • Many complex design projects require advanced engineering design software such as AutoCAD or SolidWorks for 3D transportation models. Another common application seen is the interactive mapping platform ArcGIS, which is used to visualize large amounts of data during design projects.
  • CAD/CAM and GIS applications function most optimally when they have access to a GPU to help with the processing of graphics.
  • Through our HDX 3D Pro technologies, GPUs can be utilized within XenApp and XenDesktop sessions to optimize performance of these high-end apps. This also moves GPU processing to the datacenter and eliminates the need for expensive end point devices that support the computing requirements of these applications.

Citrix use case: Mobilize workers to minimize response time during weather-related incidents

  • Engineers, Driver Services Teams and Transportation Specialists rely on access to real-time data to allow for appropriate planning and rapid response to weather-related emergencies.
  • Many DOT agencies across the Northeast and Central US use Citrix XenApp as an integral component of their Snow Removal Operations to deliver applications displaying real-time data such as live video feedback from traffic cameras for coordinating and optimizing routes for snow plow fleets.
  • Similar examples are seen with emergency response teams throughout the U.S. during floods, tornadoes, hurricanes, and other natural disasters.

Citrix use case: Provide load balancing and network security to ensure high availability of resources for uninterrupted support in the midst of disaster

  • The services provided by DOT must be reliable and responsive to change, both planned and unexpected, to ensure the safety and wellbeing of both residents and visitors of the region they support.
  • NetScaler’s global server load balancing (GSLB) capabilities enable datacenter high availability to ensure data can be accessed in the event of a site failure.
  • Additionally, many public-facing DOT websites utilize the award-winning web application firewall capabilities of Citrix NetScaler for protection against web-based attacks aimed at bringing their web servers down.

If you’re interested in a case study focused on your specific government vertical, please leave a comment and we can add it to the list!

Thanks for reading,