As a Sales Engineer supporting State and Local Government (SLG) agencies in the Central US, I’ve had the opportunity to see trends within government verticals that hold true across state, county and city lines. Using these trends, I’ve created a series of SLG Case Studies that looks at what agencies are currently accomplishing with Citrix, with the ultimate goal of allowing other government agencies to use these examples as a template for how they can take a similar approach in solving their current challenges.

For this Case Study, I will be expanding our look at Social Services entities with a specific focus on Hospitals.

In case you missed it, Part 1 (check it out here) of this case study focused on how Social Workers utilize Citrix to enable mobility in the field. For Part 2, I want to focus specifically on Healthcare Personnel who need quick, consistent access to information that allows them to confidently assist their patients and ensure they receive the critical support they need.

Let’s take a closer look at Healthcare Personnel.

The most common scenario we see when working with State Hospitals is the need to for employees to access Electronic Medical Record (EMR) applications while constantly moving from room to room in the hospital. At many hospitals, there are different devices located in each room that nurses need to access their sessions from. At other locations, doctors prefer to have their own dedicated devices they can walk around with as they move throughout the hospital. Mobility, continuous availability, and high-resolution graphics are important from a user experience standpoint, ensuring doctors and nurses can consistently access patients’ x-rays, medical records, and other protected health information (PHI). At the same time, privacy laws render data loss unacceptable. One such standard healthcare agencies must be in compliance with is the Health Insurance Portability and Accountability Act, commonly known as HIPAA.

Citrix use case: On-demand, follow-me apps with XenApp/XenDesktop; Secure large-file transfer with ShareFile; and 24×7 availability with NetScaler

  • From an application standpoint, the top use case always seems to be around delivery of the Epic and Cerner applications. In fact, XenApp is the platform that delivers 84% of Epic Hyperspace and Cerner’s Millennium offerings (more info here).
  • Additionally, a State Hospital we work with uses Workstations on Wheels (WOWs) with XenDesktop to allow doctors to easily run their various medical applications to access patients’ medical records during psychiatric visits. These WOWs are essentially thin clients on carts accompanied by large monitors and keyboards, and boot directly into a Windows 7 operating system with all of their applications and network shares pre-configured via XenDesktop.
  • Thanks to NetScaler’s HA and GSLB capabilities, you can create highly redundant systems to ensure zero downtime with 24x7x365 availability of these applications and desktops.
  • Another use case we commonly see is the use of ShareFile to securely send PHI data. It’s often a trouble spot for hospitals as to how to quickly and securely share large files such as CAT scans and X-rays. With ShareFile, healthcare employees are able to share these large image files safely, sending files up to 100GB in size while meeting HIPAA compliance requirements. Organizations also have the ability to choose whether to host this data on-premise or in the Citrix-hosted ShareFile Cloud for Healthcare.

Learn more around how we support Healthcare agencies here.

If you’re interested in a case study focused on your specific government vertical, please leave a comment and we can add it to the list!

Thanks for reading,