When you are deploying XenMobile WorxMail for your Android platform/Android phones, you might encounter any of the issues listed below. With this post, we hope to help you in identify the possible reasons for the issues and a possible solution to get around with the issue.

Once you install the WorxMail mdx application on your Android device, you might see this error/s while you try to configure your exchange account on Android WorxMail.

Error #1 : Access to your company network is currently not available.

If you see this see please check:

  1. XMS STA status is UP. STA can be found at NSG  VServer STA
  2. The DNS of Active Sync Server configured in MDX Policy on NS
  3. In MDX Policy, Network Access Configuration.
  4. In MDX Policy, Background network services.

Also, make sure your settings are configured, as we’ve shown below, and verified:

  1. XMS STA in NSG VServer STA is UP.
  2. In MDX Policy, Background network services. must have right values (Ex: Active Sync Server: Port) (Ex: ASServer:443)
  3. If the Active Sync Server configured in MDX policy is accessible only in internal network, Then you need to configure Network Access as Tunnelled to Internal Network NOT Unrestricted / Blocked and make sure App Settings are configured as per recommended format.
  4. Active Sync Server FQDN is reachable from NS.

Error #2 : Incorrect Username or Password

When you see this see please check the following:

  1. User has access to Exchange Active Sync in his / her mail box policies.
  2. User is entering right credentials to login.

Also, make sure below are set and verified:

  1. Make Sure to Enable Exchange Active Sync option in Exchange Mail box for user.
  2. To verify that you’ve successfully enabled or disabled Exchange ActiveSync for a user mailbox, do one of the following: In the Exchange Console, navigate to Recipients > Mailboxes, click the mailbox, and then click Edit. On the mailbox properties page, click Mailbox Features.

Note: These are possible reasons and check points to resolve, there might be few issues which are environmental specific.