It’s here! The long-awaited Receiver for Mac 11.9 has been released.
Along with full support for OSX 10.10 (Yosemite), a simplified Desktop Viewer and a nice redesign of the multiple monitor support, I am most excited about the improved diagnostic logging and support.
Previously, to enable logging in the Receiver for Mac, the user had to run complex commands at the Terminal window on the Mac. With this release, Citrix has added a user interface in the Preferences of the Receiver. With simple instructions, the user can enable, collect and disable logging during troubleshooting.
There are three types of logging available in the new Receiver for Mac: Installer Logging, Session Logging and Store Logging. Installer Logging is always enabled while Session Logging and Store Logging are disabled by default.
Captures debugging messages from the Receiver during the installation. The Installer Log is captured and enabled with each installation.
Includes all the diagnostic logging from the ICA session so applies to the Citrix Viewer only when the session is up. Within Session Logging, Connection Diagnostics is the ICA connection logging prior to the session appearing successfully. The Full Logging setting enables all Session Logging and Connection Diagnostics. Full Logging can impact performance and should only be run during troubleshooting. The Receiver will store up to ten (10) Session Logs then delete log files starting with the oldest to maintain ten (10) logs.
Includes logging of AuthManager and StoreComms. As expected, the AuthManager handles the authentication between the user and the Receiver Store or Site. The StoreComms manages the information about the Store configurations and connection settings.
There the two levels of the Store Logging are Normal and Verbose. Verbose adds detailed messaging only to the AuthManager log. Therefore, you can use Normal when only StoreComms logging is necessary.
With Improved Diagnostic and Support in the latest Receiver for Mac, collecting useful diagnostic data for Mac Receiver issue is simple and effective. Find more information about Receiver for Mac logging in the following article – http://support.citrix.com/article/CTX200316.