Consider the case where an administrator wants to select a user session and troubleshoot the session from the help desk page.  Prior to now, when an administrator came to the help desk page,  the default session was already selected.  So, in cases where a user needed  to search  through multiple sessions, it required the user to go back again and select the correct session.  To address this issue, we’ve modified the system  Now, a new session selector allows us to choose the administrator , to choose a default session for display. With the new session selector, a  pop-up is shown as soon as the administrator searches and selects the user or the endpoint. It helps the administrator choose the correct session for issue resolution, while avoiding the need to go back to the default session first and then leaving it to the administrator to switch it.

The diagram below shows the session selector pop-up when the administrator makes a selection to meet the needs of a particular user. A similar dialog box will be used for the endpoint when there is more than one sessions connected to the endpoint.

Also, it’s not an uncommon scenario for there to be several user sessions running at the same time.  This causes the need to gather information about multiple selections in one single session.  This can be a delayed procedure. In order to avoid a  delay, the administrator session selector starts loading sessions in parts. So, as an example, when 10 sessions are running and it takes 1 second to fetch each session, the administrator will have to wait for 10 seconds even if he wants to troubleshoot the third session in the sequence. With the new session switcher, it loads the sessions in parts and because of this, it could load 4 sessions at once.  The delay is now shortened to 4 seconds. All these things happen very smoothly without the administrator noticing any such delays.

The diagram below shows the partial loading of sessions. Seeing a buffering spinner shows that all the sessions are not loaded.

This diagram shows that all the sessions are now loaded.

If the administrator clicks on the close button, he/she will be directed to the default session that was previously selected. If there is only one user session, the administrator will be directly redirected to that session without showing the pop-up.

The sequence in which the sessions are shown is as follows: Connected, Disconnected, Logging On, Logging Off, Not Connected, Unknown.

The new session selector is part of XenDesktop/XenApp 7.6 Director and has an improved look and feel with the user experience.