I am of a generation that was “born digital”. We grew up with the internet, cell phones, and self-checkout machines all around us. Software has transformed many of our day to day tasks, helping us to do them faster and easier. When others might pick up the phone to make a dinner reservation, we turn to Open Table. Rather than asking someone for directions, we ask Siri or Google. We don’t watch our favorite movies on DVD, we stream them from Netflix or Hulu.
Technology is changing our lives at an incredible rate giving us access and visibility to the world around us that we’ve never had before. And while it may have started out transforming our personal lives, we’ve grown up and started dominating the workforce so now we expect the same type of ease and simplicity in our work lives. But what does this mean for enterprise IT?
Well first of all, end user experience is key when it comes to delivering enterprise software. Gone are the days when IT handed me a corporate laptop already configured with all the applications I need for my job. These days we have more computing power in our pockets with tablets and mobile phones than we did in computers of 10-15 years ago. And more important than power we have our choice of apps! There is quite literally an app for just about anything you can think of. If the applications you are giving your employees are clunky and have poor user experience then they will find some other way to get the job done and cut you out of the loop.
Does that mean that IT throws up their hands and lets anarchy reign? Of course not. Security is an equally important area as some of the more nefarious, tech-savvy in our generation have turned their skills to hacking. Security challenges and risks are at an all-time high and continuing to grow. It seems like every other week there is a new large enterprise being hacked, releasing critical corporate data into the world. IT has to focus on keeping their organization compliant and protected to ensure that critical and sensitive data is not leaked, stolen or lost.
Alright, so we’ve got two seemingly mutually exclusive concepts plaguing enterprise IT, end-user experience on one side and security on the other. Well that’s the nice thing about technology, while it brings with it a whole bunch of new problems, it equally is here to save the day. This is where we see the software-defined workplace come into play. Just as our personal lives have become ever more digital, the way we work is following suit. Physical offices, desktops, networks, and event meeting rooms are becoming virtual – being transformed with software, enabling us to adopt a mobile workspace that works for us, while providing IT that control they need.
Enterprises all over the world are using mobility to transform their business and, whether they know it or not, they are moving toward a truly software-defined workplace. Listen to Citrix CEO, Mark Templeton describe the rise of the software-defined workplace, then learn how your organization can take advantage of these business mobility trends to reinvent the way you work.