Bringing accountable, value-based care into the communities that need it most
Healthcare reform shined a spotlight on our country’s desperate need for affordable and accessible medical services – in every community. While we still have a long way to go, providers are starting to bridge the gap today. Strategically located, multidimensional outpatient facilities have grown in popularity. Providers can deliver advanced services in a new setting, with a unique approach to patient value and convenience. This is a huge stride forward for us as healthcare consumers – if the technology strategies are in place to deliver on the promise of decentralized, community-based care.
For the last blog in my series, I’d like share the story of a regional provider that’s offering it’s community and patients exactly what consumers desire: “the expertise of specialists with the close personal care of a family doctor” at a low cost – in convenient, advanced settings. Kelsey-Seybold Clinic is a renowned multispecialty practice and one of the largest and most experienced providers of medical care in Houston and the Southwest. This unique physician-led, accredited Accountable Care Organization (in fact, it’s the nation’s first NCQA-Accredited Accountable Care Organization) leverages health IT to achieve this vision.
The Clinic operates 20 locations and serves a growing population of 500,000 patients, offering a wide range of services that go beyond what we traditionally think of as “medical services”. Take for example their state-of-the-art, 75,000 square-foot Fort Bend Medical and Diagnostic center. It has primary care and specialty care doctors, an expanded pharmacy with drive-thru services and enhanced diagnostic services – in one location. Other services the organization provides range from cardiology and cancer treatment to advanced wellness screening for busy professionals. The Clinic also offers an accountable care health benefits plan called Kelsey Care by Cigna. For local employers, the plan has proven to reduce costs and improve care by emphasizing preventive services, using automated best practice alerts and ensuring coordinated care across its 20 facilities to avoid services duplication.
In the late 2000s, Kelsey-Seybold determined that to continue supplying patients with best-in-class services, it would need to change elements of its technology infrastructure. But, those infrastructure changes had to focus on the 2 most important things to their organization – clinicians and their patients. For physicians, the goal was to remove interruptions from the practice of medicine. The last thing on their mind when interacting with a patient is how the technology works. They just needed technology to work instantaneously to ensure they’re delivering timely and accurate care. For patients, the goal was to use technology to remove barriers to interaction.
To start it’s technology transformation, the IT team focused on improving the operation and use of its Epic electronic medical record (EMR) solution, upgrading the server and storage systems and implementing virtualized desktop infrastructure (VDI) to optimize the clinician experience. For patients, the Clinic delivered a secure patient portal where people sign up and gain access to their personal health records.
Martin Littmann, Kelsey-Seybold’s CISO and Chris Breaux, Kelsey-Seybold’s Manager of Enterprise Technology Systems, recently shared the Clinic’s story in a webinar. They outlined how they put in place an infrastructure that enables physicians, regardless of location, to deliver the best outcomes possible at the lowest cost to patients.
Kelsey-Seybold notes on its website that its goal is to, “deliver high-quality and comprehensive medical care with a dose of old-fashioned caring and personal attention.” I love their mission. It’s something we can all relate to. The cutting-edge health information technology infrastructure it now has in place helps it deliver on that old-fashioned promise.
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Lindsay Sanchez is a senior vertical and solutions leader with 14 years of experience developing, planning and executing go-to-market strategies for multi-billion dollar high-tech companies. At Citrix, Lindsay is responsible for defining and executing the company-wide enterprise and vertical solutions marketing strategy. Her current focus includes Healthcare, Financial Services & Insurance, Legal and Education. Since joining Citrix in early 2006, Mrs. Sanchez has served in a variety of product and solutions marketing leadership roles. She holds a bachelors degree from Middlebury College in Vermont.