I often hear concerns about IT’s role being diminished in a world of SaaS and clouds. My point of view is there is an unending amount of responsibility and significance for the agile IT organization or individual.
The traditional IT organization’s job one is B2E (Business 2 Employee), providing secure apps and data for employees. This role is evolving as more services move to the cloud even if the servers stay local such as Citrix Workspace Services which provides the control plane in the cloud and servers and apps from anywhere. For this scenario IT will have less labor hours configuring servers and fewer outside consultants, but remains squarely in control and responsible for compliance while keeping employees productive.
In many organizations the marketing department is now driving more business requirements for IT with B2C (Business 2 Consumer) apps and services. In many organizations, the CMO’s Tech budget is now larger than the CIO so IT should be looking for ways to add value, governance and analysis. This goes much further than keeping the website up and assuring network performance SLA. IT should do more with the data to provide business analytics and customer engagement that drive better business outcomes. ByteMobile Insight for example can provide actionable analytics on Mobile big data crossing a network.
The big tsunami on the horizon for IT is B2T (Business 2 Things). Everyone in tech has heard of the Internet of Things and probably has had a taste of it with IP based security cameras at work or a Nest thermostat at home. Based on the low cost of embedded processors and wireless network proliferation there is no end in sight to explosion of things. This could be embedded sensors in industrial equipment, wearable computers, IP cameras everywhere, even the new Ford CEO is referring to new automobiles as a mobile Thing. IDC is projecting the market to be $7.1 Trillion by 2020 with 26 Billions connected devices.
That’s a lot of things… To get the most out of all these “Things” however businesses will need to connect to them ( B2T ) and IT will need to get proficient at configuring, networking, managing, securing things like they do today for employee devices…