Observers often criticize the healthcare industry as “behind the times”, slow moving and plagued by complex government regulations. But what I heard at Synergy 2014 painted a different picture.
In the Real World Pavilion, healthcare customers shared inspirational use cases. They talked about innovative technology strategies. And, they revealed thoughtful approaches to transform their harshest critics – the clinicians – from naysayers into IT advocates. These stories proved the industry is taking steps to change the healthcare paradigm. Leaders already leverage Citrix healthcare solutions to drive greater efficiency, better care coordination and more patient and family-centric care.
More importantly, these stories didn’t arise from one segment of the industry. For-profit and not-for-profit hospitals, small practices, outpatient organizations and some of the largest IDNs or health systems shared these anecdotes.
Of course, the industry still faces a long journey ahead. But here are four game-changing examples of how Citrix mobile workspaces enable clinicians to seamlessly roam from floor-to-floor, device-to-device, network-to-network and location-to-location to improve patient outcomes.
Seamless Access Ensures Immediate Response for Organ Transplants
Who said those big, client-server based EMR applications can’t be used on mobile devices? Yes, most nurses and physicians won’t perform major documentation on mobile devices. But in scenarios when it’s the only device they have, and time is of essence, tablets can literally save lives. Imagine you’re the patient who’s waiting for an organ donation. The odds are against you. The list of waiting recipients is much longer than available organs, donation criteria must be perfectly matched, AND you’re counting on your transplant surgeon to respond in a matter of minutes. If your surgeon isn’t in the hospital, their mobile device becomes a tool to access your electronic records and accept the offered organ immediately – all before the donation moves to the next recipient on the list.
Mobile Patient Record Viewing Maximizes A Surgeon’s Time
It’s a surgeon’s day to operate. Before a 30-minute drive to the hospital, he uses an iPad to review data on the patient he’ll operate on that day. Taking a proactive approach to caregiving, the surgeon calls the operating team and provides instructions on what instruments to prepare for his patient’s surgery – before he enters the hospital walls. A small step saves the surgeon 30 minutes, ensures an on-time surgery and results in a positive patient experience.
Secure Data Sharing Simplifies Nurse Shift Transitions
Shift handoffs between offgoing and oncoming nurses require accurate documentation of a patient’s “plan of care” into an EMR. But shift transitions also require a mechanism for succinct communications between nurses. One provider told us that until recently, that communication medium was paper. Offgoing nurses jotted down notes about their patients for oncoming nurses to speed-up the transition. When the provider explained the risk of having sensitive personal health information (PHI) on a sheet of paper, nurses simply put notes in Google Docs, unintentionally increasing the risk. With a secure way for multiple nurses to share a simple word document with patient notes, the provider can save thousands of dollars from unintentional security and compliance violations.
Image Viewing at the Bedside Improves Doctor to Patient Communication
Ever had a knowledgeable clinical specialist explain a medical condition and you don’t understand a word they said? You don’t follow the terms they use and can’t visually picture what they describe. This makes it challenging to be educated and involved in your own (or a family members) care decisions. But some providers use technology to remove the barrier between clinicians and patients or families. By enabling doctors to roam an imaging application with a CT scan from their main workstation over to a tablet, clinicians use the imaging viewer at the bedside to explain and show their diagnosis and recommendation.
Stay tuned to our ongoing healthcare blog series and follow @CitrixHealth. We’ll continue to share real-world examples, lessons learned and best practices from innovative providers and payers using Citrix healthcare solutions.
Lindsay Sanchez – Sr. Director; Vertical Solutions Marketing & Strategy, Healthcare Evangelist
Lindsay Sanchezis a senior vertical and solutions leader with 14 years of experience developing, planning and executing go-to-market strategies for multi-billion dollar high-tech companies. At Citrix, Lindsay is responsible for defining and executing the company-wide enterprise and vertical solutions marketing strategy. Her team focus includes Healthcare, Banking & Financial Services, Legal and Education. Since joining Citrix in early 2006, Mrs. Sanchez has served in a variety of product and solutions marketing leadership roles. She holds a bachelors degree from Middlebury College in Vermont.