The Citrix Information Experience team knows that users of eDocs sometimes struggle to locate the information they need. So, starting with XenApp 7.5 and XenDesktop 7.5, we are rolling out a series of efforts to make that easier, based on what people tell us they need when they interact with our content.
For XenApp 7.5 and XenDesktop 7.5, we wanted to improve the table of contents in the eDocs navigation pane, so we created three low-fidelity prototype tables of contents to test with eDocs users. One was based on our current table of contents structure; another was based on the product team’s ideas; the third was based on an individual customer’s input. When we talked to our test participants, we started by asking them about themselves and what their goals were when they used eDocs. Then we asked them to evaluate the prototypes and tell us which they liked best. Finally, we had our test participants edit their favorite prototypes themselves to better suit their own needs. The insights that came out of these tests went into our new table of contents. (To find out more about the process we used, read our recent blog post.)
You can see the results when you compare the XenDesktop 7.1 table of contents with the one for XenApp 7.5 and XenDesktop 7.5.
This is just the beginning. We’re planning on make many more improvements in the coming months. Let us know what you think. If you would like to participate in future customer research projects, let us know that, too. Your feedback is what drives this process!