Partners, as part of our continuous commitment to provide you with world class services, we are excited to introduce a new, streamlined support tool called My Support.
My Support offers you fuller support resources with a simpler interface. In addition to logging cases for specific products, you can also report invoicing problems, request asset transfers or log other Citrix-related issues.
Other useful features of My Support include:
- Simple case creation and updates – a sleeker interface makes it easy to log issues – and you can view a complete account history of logged cases.
- Knowledge integration– as you log a case, knowledge articles that may resolve your issue appear based on key words.
- Visibility to entitlements and product authorizations – for added convenience, you have full visibility into the technical support entitlements and products that you are certified to sell.
As another technical support experience enhancement, you no longer need to provide a PIN for support calls – all you need is your Account/Org ID and your registered email address or a valid serial number (for hardware support).
My Support is live! For access, log into Partner Central, navigate to the Support area and click on ‘Submit a Case’ from the drop-down menu. Select the type of case you’re submitting and My Support will appear along with your other support options.
For more information about My Support, visit My Support Help.