The desktop as a service (DaaS) model, which allows organizations to outsource their entire desktop environment to a third-party service provider, is growing in popularity across a range of industry sectors because of its predictable costs, simplicity and scalability. This approach is particularly appropriate for healthcare organizations, which often have tight IT budgets and limited IT capabilities. SLTN Inter Access, a Gold Citrix Solution Advisor based in The Netherlands, has been providing DaaS to its healthcare customers for a number of years. Its WerkPlek (WorkSpace) 2.0 solution architecture leverages Citrix virtualization and enterprise mobility management (EMM) technologies to allow customers to quickly and easily virtualize apps and desktops and mobilize clinicians.
SLTN Inter Access, an early DaaS adopter, finds that this model resonates with healthcare organizations in The Netherlands for several reasons:
1. Subscription pricing: Not only does DaaS relieve customers of the need for major capital expenses when moving to a mobile environment, it offers subscription pricing that makes budgeting easy and predictable. Instead, customers can focus their capital resources on medical equipment and facilities.
2. IT expertise: Many healthcare organizations have small IT teams that are not trained to perform major implementation such as moving to app and desktop virtualization. DaaS providers such as SLTN Inter Access provide specialized expertise and services to ensure a smooth transition, reduce issues and meet SLAs.
3. Mobility: DaaS aligns with the need for mobility of healthcare workers within and outside the hospital or clinic. Virtual apps and desktops combined with EMM solutions allow employees to roam freely and access resources on mobile devices, while IT teams are relieved of the burden of maintaining traditional desktops.
4. Security: Remote hosting of applications and data in a secure, compliant, third-party datacenter, and delivery over encrypted network connections, help ensure regulatory compliance and patient privacy. In contrast, locally installed apps and browsers can be vulnerable to user security errors, cyber threats and hacking.
5. Built-in business interruption protection: Many healthcare organizations must operate around the clock, making a business interruption strategy essential. DaaS delivers virtual apps and desktops to any device, so users can access critical information from an alternate location or temporary facility in case of a disaster or other event.
SLTN Inter Access is delivering its WerkPlex 2.0 solution to a number of Dutch care organizations and is currently finalizing two new deals that will add 10,000 users. According to CEO Eugene Tuijnman: “This hosted model enables organizations to make significant advancements in their IT systems to support business goals, without heavy investment in infrastructure and staff. Our DaaS offering adds to the appeal of virtualization and mobility because it is affordable, easy to budget, highly scalable and customizable.”