Hi All,

I have compiled a few fundamental printing tips based on my recent involvement in troubleshooting a number of high severity/priority printing issues. Hope they will guide and aid you in addressing the printing problems in your or your Customers’ Citrix environments.

Tip 1: Scope and understand the printing issue you are facing.

Server event logs are a very good place to start your investigations, particularly for printer redirection failures and services instability issues that can typically produce a variety of symptoms.

http://support.citrix.com/article/CTX117008 – Printer Autocreation Event Log Messages Overview

Tip 2: When the problem appears to affect only specific users.

It could be worth runnnig the Receiver Clean-Up Utility on an affected client computer to rule out any corruption of the existing installation that could potentially impact the operation of the printing virtual channel.

http://support.citrix.com/article/CTX137494 – Receiver Clean-Up Utility

Tip 3: Know your Citrix UPS

If Citrix Session Printers are in use with Citrix UPD, which requires the deployment of the Citrix UPS, and at times of peak printing activity those printers are slow to enumerate in apps, display their properties dialog etc. or even go offline, the system is potentially experiencing the thread and resource exhaustion condition in the UPS. Consider updating the UPS components.

http://support.citrix.com/article/CTX135891 – Hotfix UpsServer100WX64100 – For Universal Print Server 1.0 – English

http://support.citrix.com/article/CTX136002 – Hotfix UpsClient100WX64100 – For Universal Print Client 1.0 – English

Tip 4: Keep the entire printing subsystem updated.

Periodically visit the relevant vendor websites for up-to-date driver and hotfix information. Your printing issues may have already been addressed. Ideally, the updates should be tested in an isolated test environment prior to deployment to production environments.

For instance, for the XenApp 6.5 platform consider the below updates:

http://support.microsoft.com/kb/2647753 – Update rollup: Fix printing problems in Windows 7 and Windows Server 2008 R2

http://support.citrix.com/article/CTX138537 – Hotfix Rollup Pack 3 for Citrix XenApp 6.5 for Microsoft Windows Server 2008 R2

Wishing you a great Citrix day,

Marek Dresler