As a follow-up to the recent release of CloudPortal Services Manager v11 the engineering team have produced a collection of supporting videos and blog posts that detail many of the new additions and improvements in this release.

For convenience we have listed the new material below.

Workflow Approval

A video series has been produced that describes how service provider administrators can enable workflow approval in an environment and train customer administrators to configure users that should approve changes. The videos also demonstrate how product designers can create tailored approval email notifications and provide a starting guide for developers who want to extend and customize the standard workflow approval capabilities.

Workflow Approval Video Series


A simplified install approach was delivered in CloudPortal Services Manager v11 that enables service providers to painlessly install CPSM components into their environments. The new installers have also been designed to walk customers through the v10 to v11 upgrade process with a dramatically improved user experience.

The videos below demonstrate these new install processes.

CPSM Upgrade Walkthrough Video

Windows Web Hosting Video

SharePoint 2010 Video

Hosted Exchange Video

CRM 2011 Video

OCS Video

Lync Enterprise & Hosted Video

Citrix Video

MySQL Video

Microsoft SCVMM 2012 SP1

The virtual machine service has added support for Microsoft SCVMM 2012 SP1 and Microsoft Hyper-V on Windows 2012.

Virtual Machine Installation & Configuration Video

Reporting Enhancements

The data warehouse service has been improved to enrich the data represented on many of the platform and service reports. These enhancements mean that service providers now have greater flexibility for how service and plan usage data appears in billing reports.

Building a Custom Report Video

Customizing Usage Reports Video

Customizing Billing Reports Video

Introduction CPSM Data Warehouse Blog

Calculating Excess Usage Blog

Setting Prices For The Citrix Service Blog

Software Development Kit

A new integration SDK was release in v11 to simplify service integrations into the platform. This release is the first release where a designated library was split off from the platform to form a new integration SDK. This integration SDK is called CloudPortal Services Manager Integration SDK Version 1.

SDK Getting Started Guide

SDK Video Series

The Cortex API reference has also been updated.

Cortex API Reference