Right before Citrix acquired Zenprise, we held our Customer Advisory Board meeting. With CIOs from hospitals to restaurants to entertainment around our table, we heard their goals and challenges first-hand. In forums like that there always emerge one or two galvanizing issues from the group. This year it was the “Dropbox problem”.

Not surprising. In short, Dropbox (and other consumer-oriented file sync and share tools) is simultaneously awesomely useful and insanely risky. Just look at our enterprise mobility cloud report: Dropbox is among the top apps organizations make available to users and it’s also one of the top ones they blacklist. They can’t decide! But security-conscious IT folks know that if Dropbox is on users’ devices, corporate data has already leaked. Every single document saved to Dropbox is at risk of being shared out to an endless tapestry of cloud-connected endpoints. IT wants to free their users, not their data!

What was surprising is the universal agreement that “if we can provide a secure alternative, users will go for it.” Say what? I found that to be an incredible statement. Since when (at least in the last few years) has IT been able to reign in the user and prescribe what kind of productivity apps they will use?

But once I got my grubby hands on Citrix ShareFile, I got it. It’s the enterprise analog to Dropbox, but without the ulcers and sleep deprivation of knowing your sensitive corporate data is marching out of your company with every user sync. I get my content anywhere I want it, and IT gets its control and governance over where the data goes (and the audit trail that goes with it!).

It’s no wonder Citrix was one of three vendors to receive a “strong positive” rating in Gartner’s MarketScope for Enterprise Synchronization and Sharing¹. With ShareFile’s strong integration story, reported up-time and responsiveness, and long-term viability of Citrix, the product line is a great fit for the need, in my opinion. Heck, I even completely replaced my “other” file system with ShareFile.

But what’s really cool for my customers (I’m going back to each of our customers from that meeting to tell them about it!) is that they not only now have that viable alternative they were talking about, but it’s integrated across the Citrix portfolio, and especially the mobile-optimized pieces. Want to attach a file straight from your secure email? ShareFile. Want to deliver a preso right from your iPad using GoToMeeting? ShareFile. Want to update your Podio project status on-the-go with the latest documentation? ShareFile. It’s not just a cool sync and share tool for my customers; it’s solving a real need – freeing users to get the content they need anywhere, but not freeing sensitive corporate data. It’s protecting their business and making life better for users. I’m psyched, and I know my mobile customers are going to be too!

¹ Gartner “MarketScope for Enterprise File Synchronization and Sharing” by Monica Basso, Jeffrey Mann, February 12, 2013.

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