As we’ve said here before, virtualization and networking solutions are rarely ‘fire and forget’. They touch too many other parts of your IT infrastructure and everything changes all the time.

So every one of our clients earmarks resources – whether time, money or both – for supporting their Citrix environment, keeping it trouble-free and solving any issues that pop up.

Some of our customers sign up for Premier Support or rely on our Education. Others decide to support themselves – using the existing (free) resources and documentation available.

Well, just because you choose the self-support route doesn’t mean you have to go it alone.  Far from it.

At Citrix Services, we’re basically a bunch of meddling busy-bodies and we hate the idea of any customer hitting a serious road block or letting their users down.

With that in mind, we’ve created a new interactive graphic called The Nine Principles of Self-Support for your Citrix Environment.

To make it, we took a good hard look at our most successful self-supporting customers to identify what they were doing right.

As it happens, they’re doing a lot right – and it makes a huge difference to their ability to keep everything up and running.

For each principle, we share a few links to point you towards many of the resources available to help you. So you can use it as a kind of resource index in itself.

I don’t want to ruin the experience for you so I won’t summarise the Nine Principles here. Some will seem obvious, others may case a light bulb to turn on over your head.  But if you follow all of them, you’re going to be in good shape.

Go on: Check it out

The infographic even looks great on your phone, bookmark it now!

        

By the way: this infographic is brought to you by the team behind Auto Support, a really powerful tool that too few of our customers know about. Simple idea: upload your log files and get a diagnostic report with recommended fixes.  Cool, huh?

David McGeough

Citrix Auto Support Marketing Manager
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