I know, the last thing we need is another *aaS in the mix but this is perhaps the most important one because it covers them all.  Consider this- Business initiatives like BYOD and remote work environments are driving a requirement for anytime, anywhere, any device access to the applications and services needed to enable productivity.  This requirement is forcing IT to rethink how applications, data and services are delivered, and how the underlying infrastructure evolves to support these new capabilities. To respond to this growing trend, IT leaders are redefining cloud strategies from basic infrastructure and platform delivery to an all-encompassing IT-as-a-Service (ITaaS) model.

For ITaaS to become a reality though, an enterprise cloud strategy has to define the value for the entire business. Enterprise cloud investments in public cloud usage and dev/test private cloud corner cases only benefit the most technical of users and general consumption of SaaS services and IaaS public clouds are often outside of the direct control of the IT organization.  So how do you pull them all together?

I’ve been carefully considering the customer conversations that we’ve been having over the past year and the problems that they are trying to solve in their journey to ITaaS.   One of the key impediments they see is centralized management and simplified access of cloud resources.  If one of the pillars of “cloud” regardless of what *aaS we are discussing is self-service…is there a better way for end-users to consume those services?  And how does that self-service impact admins and end-users?

I’ve recently created the following architectural view of an ITaaS offering highlighting the core component requirements for both the admin and the consumer.

Is your organization on the path to ITaaS?  Does this look like your plan?  Are you looking for a centralized, customizable, multi-service, cloud management platform that connects to existing backend systems and presents a simple end-user catalog?  Watch this space…