Thanks to everyone who attended our first support webinar last week covering troubleshooting tools for XenApp and XenDesktop environments.  The on-demand recording is here.

Each month we will pick a subject that is hot within the support dept, like a hot/common issue, new Citrix product or tools that make troubleshooting much easier.

I am pleased to announce details of the December 2012 webinar.

The December 2012 webinar will cover: Reduce your time to resolution with Citrix Auto Support

Citrix Auto Support is a simple, online troubleshooting platform and health-checker for your Citrix environment.  It’s exactly the same tool that our own tech support experts use every day to diagnose and fix hundreds of known issues. Join this webinar to learn about this exciting new tool.

What you will learn:
– What Citrix products are supported and how to generate log files
– How to navigate the console (demo)
– Types of issues Citrix Auto Support can resolve
– How to sign up and starting using it (its free!)

Webinar Details
Thursday, 13th December @ 10am EST/4pm CET

Looking forward to seeing many of you online.

David McGeough

Citrix Auto Support Marketing Manager