Date / Time: 18 October, 2:00 PM – 2:45 PM,
Room: International Convention Centre of Barcelona – CCIB – Room 114
Session Type: Breakout
Session Level: Technical – Intro
Product Category: GoToAssist
Content Type: What’s New
Speaker: Kineon Walker, Stephen Smith
Are your IT costs always increasing? Are you frustrated by the amount of time it takes to resolve issues? If the answer to either of these questions is yes, then join me to explore how remote support software could help your business.
Switching to a cloud-based remote support and monitoring system will save you time and money. With the cloud, there’s no need to visit your IT customers in person or talk them through a complex series of steps on the phone. Switching to remote IT support services means that you can provide support to your employees and customers right when they need it, allowing you to offer excellent service and work more efficiently.
In this session you’ll discover how to:
- Gain real-time visibility into the grid of servers and the desktops.
- Set up and receive customised monitoring alerts via email, IM and SMS.
- Use remote access tools to support physical and virtual desktops.
I look forward to seeing you there!
Online Services Team