Citrix Support is focused on ensuring Customer and Partner satisfaction with our products.
One of our initiatives is to increase the ability of our Partners and Customers to leverage self-service avenues via our Knowledge Center.

Find below the Citrix Knowledge Center Top 10 for April 2012.

Top 10 Technical Articles

Article Number Article Title
CTX106192 Access Gateway Software Updates
CTX129229 Recommended Citrix and Microsoft Hotfixes for XenApp 6 and Windows Server 2008 R2
CTX101644 Seamless Configuration Settings
CTX238200 Troubleshooting Client Drive Mapping
CTX124164 Issues Fixed in XenApp, XenDesktop, and Component Technologies
CTX368624 Troubleshooting Citrix Pass-through Authentication (Single Sign-On)
CTX711855 Common SSL Error Messages, and Respective Cause and Resolution
CTX129082 Application Launch Fails with Web Interface using Internet Explorer 9
CTX101810 Communication Ports Used By Citrix Technologies
CTX106531 Troubleshooting the Citrix XTE Service and Errors: There is no route to the specified address … Protocol Driver Error

Top 10 Whitepapers

Article Number Article Title
CTX122203 Technical Guide to Upgrading/Migrating to XenApp 5 Feature Pack 2
CTX131577 XenApp 6.x Desktop Virtualization – Optimization Guide
CTX132799 XenDesktop and XenApp Best Practices
CTX110351 User Profile Best Practices for MetaFrame Presentation Server
CTX124087 XenDesktop Modular Reference Architecture
CTX101739 Microsoft SQL Server 2000 Data Store Replication
CTX129761 XenApp Planning Guide – Virtualization Best Practices
CTX120760 XenDesktop – Design Handbook
CTX131859 Best Practices and Recommendations for Citrix Receiver 3 and HDX Technology with XenDesktop 5.5
CTX119036 User Profile Manager Deployment Best Practices

Top 10 Hotfixes

Article Number Article Title
CTX130473 Hotfix Rollup Pack 1 for Citrix XenApp 6 for Microsoft Windows Server 2008 R2
CTX126653 Citrix Online Plug-in 12.1.44 for Windows with Internet Explorer 9 Support
CTX127824 Access Gateway 5.0 – Maintenance Release 5.0.4 – Japanese
CTX127821 Access Gateway 5.0 – Maintenance Release 5.0.4 – German
CTX116550 Citrix Presentation Server Client 10.200 for Windows
CTX127822 Access Gateway 5.0 – Maintenance Release 5.0.4 – French
CTX125156 Access Gateway Enterprise Edition 9.2, Maintenance Build 53.2
CTX127640 Access Gateway 5.0 – Maintenance Release 5.0.3
CTX118445 Citrix XenApp Plug-in for Hosted Apps 11.0 and Streamed Apps 1.2 for Windows
CTX127823 Access Gateway 5.0 – Maintenance Release 5.0.4 – Spanish

Top 10 Presentations

Article Number Article Title
CTX111560 Health Checks for Citrix Services Using Advanced Monitors
CTX129669 TechEdge 2011 – Overview of XenServer Distributed Virtual Switch/Controller and Troubleshooting Network Issues
CTX111920 Selected Citrix Troubleshooting Tools
CTX126981 XenApp and XenDesktop Authentication
CTX111093 Troubleshooting Common Citrix Printing Issues
CTX121117 Troubleshooting Tools and Methodology for Citrix XenApp 5 Environment
CTX126982 Troubleshooting the XenDesktop Virtual Desktop Agent
CTX125180 Troubleshooting XenDesktop, Provisioning Services & XenServer Integration
CTX125175 TechEdge 2010 – Debugging a Citrix XenApp and XenDesktop Environment
CTX108313 Introduction to Citrix MedEvac 1.0

Top 10 Tools

Article Number Article Title
CTX122536 Citrix Quick Launch
CTX106226 Repair Clipboard Chain 2.0.1
CTX111961 CDFControl
CTX113472 Citrix ICA File Creator
CTX123278 XDPing Tool
CTX116063 XenAppPrep Integration Utility for XenApp and Provisioning Services
CTX109374 StressPrinters 1.3.2 for 32-bit and 64-bit Platforms
CTX116474 Print Detective
CTX107935 MedEvac 2.5
CTX122962 Citrix Printing Tool

David McGeough

Citrix Support on:
Twitter – @citrixsupport & @citrixreadiness