Citrix Service Providers use CloudPortal Services Manager to enable automation and customer self service for applications, data and desktops delivered from their Cloud. And several  CSPs use Microsoft System Center Operations Manager for monitoring and ensuring 24/7 service availability. We have been receiving comments from our Service Providers like “We standardized on Microsoft System Center to monitor our Citrix XenApp, XenDesktop, and othercloud services. What we really like to see is a SCOM management pack for CloudPortal Services Manager to ensure we are proactively monitoring our automation and self service capabilities”

The Cloud App Delivery Group is glad to announce that we are now working closely with ComTrade, the leading provider of Citrix Management Packs for Microsoft Systems Center OperationsManager, to deliver a Citrix CloudPortal Services Manager Management Pack. This cooperation follows a similar announcement around Citrix XenDesktop at the 2012 Microsoft Management Summit.

ComTrade is demonstrating the CloudPortal Services Manager Management Pack at the Citrix Synergy event in San Francisco this week with a full release slated for later this year. Some of the key capabilities planned for the first release include

  • Full topology discovery of your configured locations, hosted cloud services, and customers
  • Web portal availability checks
  • Robust availability and performance checks of provisioning engine and web service agents
  • Execution status and underlying issues with provisioning requests
  • Availability and responsiveness of CloudPortal Services Manager databases
  • Historical reporting on provisioning activity

If you’d like to sign up for the Management Pack beta program, send an e-mail to ComTrade at

Also, ComTrade has announced subscription based pricing model for their Management Packs for Citrix XenDesktop, XenApp, and XenServer. This aligns with CSP subscription licensing and provides CSPs a predictable and flexible cost model for implementing a monitoring solution.

If you use System Center Operations Manager and are looking to integrate all your monitoring efforts under a single console, including CloudPortal Services Manager, go to ComTrade booth at the event and check out their management packs.