Citrix Support is focused on ensuring Customer and Partner satisfaction with our products.
One of our initiatives is to increase the ability of our Partners and Customers to leverage self-service avenues via our Knowledge Center.

Find below the Citrix Knowledge Center Top 10 for December 2011.

Top 10 Technical Articles

Article Number Article Title
CTX238200 Troubleshooting Client Drive Mapping
CTX101644 Seamless Configuration Settings
CTX106192 Access Gateway Software Updates
CTX368624 Troubleshooting Citrix Pass-through Authentication (Single Sign-On)
CTX129229 Recommended Citrix and Microsoft Hotfixes for XenApp 6 and Windows Server 2008 R2
CTX711855 Common SSL Error Messages, and Respective Cause and Resolution
CTX124164 Issues Fixed in XenApp, XenDesktop, and Component Technologies
CTX677542 Advanced Concepts – XenApp Farm Maintenance
CTX101810 Communication Ports Used By Citrix Technologies
CTX106531 Troubleshooting the Citrix XTE Service and Errors: There is no route to the specified address … Protocol Driver Error
CTX804493 Users Prompted to Download ICA File, Launch.ica, Instead of Launching the Connection

Top 10 Whitepapers

Article Number Article Title
CTX131577 XenApp 6.x Desktop Virtualization – Optimization Guide
CTX110351 User Profile Best Practices for MetaFrame Presentation Server
CTX101997 Citrix Secure Gateway Secure Ticket Authority Frequently Asked Questions
CTX118397 Introduction to Storage Technologies
CTX120760 XenDesktop – Design Handbook
CTX119036 User Profile Manager Deployment Best Practices
CTX124087 XenDesktop Modular Reference Architecture
CTX101739 Microsoft SQL Server 2000 Data Store Replication
CTX111311 Using SQL Server 2005 Database Mirroring to Improve Citrix XenApp Farm Disaster Recovery Capabilities
CTX117913 Technical Guide for Upgrading / Migrating to XenApp 5.0

Top 10 Hotfixes

Article Number Article Title
CTX130473 Hotfix Rollup Pack 1 for Citrix XenApp 6 for Microsoft Windows Server 2008 R2
CTX116550 Citrix Presentation Server Client 10.200 for Windows
CTX122756 Hotfix Rollup Pack 6 for Citrix XenApp 5.0 and Citrix Presentation Server 4.5 for Microsoft Windows Server 2003 32-bit Edition
CTX127926 Hotfix Rollup Pack 7 for Citrix XenApp 5.0 and Citrix Presentation Server 4.5 for Microsoft Windows Server 2003 32-bit Edition
CTX118445 Citrix XenApp Plug-in for Hosted Apps 11.0 and Streamed Apps 1.2 for Windows
CTX126653 Citrix Online Plug-in 12.1.44 for Windows with Internet Explorer 9 Support
CTX127640 Access Gateway 5.0 – Maintenance Release 5.0.3
CTX125156 Access Gateway Enterprise Edition 9.2, Maintenance Build 53.2
CTX127136 Citrix Offline Plug-in 6.0.2 for Windows – English
CTX120923 Hotfix Rollup Pack 5 for Citrix XenApp 5.0 and Citrix Presentation Server 4.5 for Microsoft Windows Server 2003 32-bit Edition

Top 10 Presentations

Article Number Article Title
CTX111920 Selected Citrix Troubleshooting Tools
CTX105908 Get the Most Out of Your Resource Manager Summary Database
CTX111560 Health Checks for Citrix Services Using Advanced Monitors
CTX129669 TechEdge 2011 – Overview of XenServer Distributed Virtual Switch/Controller and Troubleshooting Network Issues
CTX105224 Citrix Enterprise Critical Components Case Studies
CTX129629 TechEdge 2011 – Health Checking Monitoring Alerting and Troubleshooting Citrix Solutions
CTX126982 Troubleshooting the XenDesktop Virtual Desktop Agent
CTX125181 TechEdge 2010 – Troubleshooting Performance Issues in a Virtualized Environment
CTX125175 TechEdge 2010 – Debugging a Citrix XenApp and XenDesktop Environment
CTX105227 Introduction to the Common Diagnostic Facility

Top 10 Tools

Article Number Article Title
CTX122536 Citrix Quick Launch
CTX113472 Citrix ICA File Creator
CTX106226 Repair Clipboard Chain 2.0.1
CTX123278 XDPing Tool
CTX111961 CDFControl
CTX109374 StressPrinters 1.3.2 for 32-bit and 64-bit Platforms
CTX116063 XenAppPrep Integration Utility for XenApp and Provisioning Services
CTX116474 Print Detective
CTX107935 MedEvac 2.5
CTX130614 XenApp 6.0 to 6.5 Upgrade Utility


David McGeough

Citrix Support on:
Twitter – @citrixsupport & @citrixreadiness