Thanks to everyone who joined us for our webinar “Using Desktop Virtualization to Drive Business Agility and Growth”. In case you missed the event, you can watch the replay here – (you will need Windows Media Player 9 or higher to view the presentation).

There were quite a few questions posted during the live event that we did not have time to answer so I’ve posted answers to the most frequently asked questions below.

Q: Are there any studies done with smaller organizations such as non-profits with less than 100 users?

A: With our recent acquisition of Kaviza, we have some great studies on smaller desktop virtualization implementations. They can be found here.

Q: What exactly is FlexCast?

A: FlexCast delivery technology is a set of multiple desktop delivery models to enable IT to deliver every type of virtual desktop – each specifically tailored to meet the performance, security and flexibility requirements of each individual user. More information can be found here:

Q: What is the upgrade path from XenApp to XenDesktop 1 to 1 license exchange ?

A: With Citrix’s Trade-up program, existing XenApp customers are provided a special savings for trading up to the industry standard in desktop virtualization. You can find more details on the trade-up program here.

Q: What kind of tool does Citrix have to calculate the cost to move to this model?

A: We have an ROI tool that will walk you through a set of questions to determine the right technologies to meet your needs. Access the tool here.

Q: Is there a formal program to help organizations optimize the experience? What’s the program to get from the “wow to how”? Is it Citrix Consulting, a framework, or what?

A: Yes, Citrix has a Desktop Transformation Planner to help companies determine where to start their desktop transformation. Find it here.

Q: Is there free evaluation of XenDesktop? Is it necessary to have XenServer on the other side?

A: Yes, a free trial of XenDesktop can be found here:

It is not necessary to have XenServer to deploy XenDesktop. Whether you have standardized on Microsoft Hyper-V or VMware vSphere, XenDesktop works seamlessly. Because XenDesktop and XenServer are designed and built to work together, Citrix can deliver a superior experience, performance and customer support which in turn leads to lower capital and operational costs for the IT organization.

Also, because the Enterprise edition of XenServer is included with XenDesktop purchases, customers are licensed everything they need for their desktop virtualization projects which makes deploying and maintaining a virtual desktop environment much simpler then with a multi-vendor approach. Read more here:

Q: Can you further explain HDX?

A: HDX technology is a set of capabilities that delivers a “high definition” desktop virtualization user experience to end users for any application, device or network. More information on HDX can be found here.

Q: Does XenDesktop support a local webcam?

A: Yes, HDX™ Plug-n-Play enables simple connectivity for USB, multi-monitor, printers and other peripheral devices, as well as local machine resources. This includes local webcams.

Q: Is it possible to configure the system to assign license when a person logs in and revoke the license when they logout?

A: Citrix offers types of licensing for all versions of XenDesktop: user, device and concurrent. So, for this scenario, you could use a concurrent licensing model to only license the users that are connected to a desktop at a given time.

Q: Does XenDesktop support Apple devices?

A: Yes, XenDesktop with Citrix Receiver supports over 1 billion devices including Apples devices (Macs, iPhones, and iPads). The complete list of supported devices can be found here.

Q: We have recently completed a desktop/laptop hardware refresh.  Can Virtual Desktop leverage these powerful new local devices?

A: Yes, both XenClient and Streamed desktops bring all the benefits of desktop virtualization while leveraging the power of local devices to deliver the best user experience. More information can be found about these technologies here:

Q: I was hoping for a white paper to help my organization better understand the opportunities.  Is that possible?

A: Yes, we have quite a few resources available.  A good starting place is here:

Q: Where are the biggest ROI gains/TCO reductions?

A: Centralized virtual desktops can help optimize the efficiency, security and flexibility of any PC environment by offering significant cost reductions, reducing server sprawl, and simplifying operations. Depending on the particulars of your own IT environment, it is possible to focus on a few areas where savings are most likely to be realized while discounting the less quantitative savings models. You can calculate ROI for your organization(s) by using this tool.

Q: With this solution is there the possibility of an employee to be able to download corporate data to the device or is it locked where the data remains in the data center?  Security concern in case of lost, stolen, etc.

A: Yes, desktop virtualization solutions allow IT administrators to manage access control and set policies that define (acceptable or restricted) access and actions based on the employee/user identity, location and the configuration of the endpoint device.  You can learn more on security and compliance solutions here.

Q: How different is XenDesktop compared to VMware VDI/View?

A: Citrix XenDesktop and VMware View currently dominate the hosted virtual desktop market. You can compare them side-by-side here. XenDesktop is the clear choice for virtual desktops. And you don’t need to take our word for it, get Gartner’s perspective on both offerings by reading this report.

Q: How large is XenClient and how would it be deployed?

A: Citrix XenClient has gained industry support from some of the most influential companies in IT that offer a solution that consists of Citrix XenClient and supported hardware ecosystem. You can learn more on the partnerships and deployment here:

Q: We deployed Citrix XenDesktop as a POC, and to meet PCI requirements an antivirus client has to be installed on every virtual machine. What is the Provisioning Services Antivirus Best Practices?

A: If you do not configure your antivirus software properly, the performance of the Target Device and Provisioning Services Server can be greatly impacted. Read this article for the best practices when configuring Citrix Provisioning Server on a network:

Q: Is this compatible with SAP Business One?

A: Yes. SAP ERP is verified to be compatible with both Citrix XenDesktop and XenApp. You can learn more here:

Q: Does VDI make use of any memory on the users workstation?

A. Yes, whenever possible, HDX™ MediaStream leverages the processing power of the endpoint device to render the multimedia content. On the datacenter side, the compressed multimedia information is sent directly to the endpoint in its native format. You can read more on HDX here.

Q: Does VDI eliminate any technical changes to applications that we want to make available to mobile devices? In other words, if my applications are currently not accessible via mobile devices, will VDI “auto-magically” make them accessible via mobile devices?

A: With a client-side virtual desktop model in XenDesktop, you can create, manage, and update desktops in the datacenter, then deliver them as a client-side VM to the endpoint devices including mobile devices. However, the on-demand application technology is ideal to deliver any type of application to any user, regardless of the type of physical and virtual desktops they are using. You can read all about on-demand application delivery here.

As mentioned in the webinar, we had three $25 gift cards to give away to those that submitted questions.  Congratulations to:

  • Ricky C. at CBM
  • Jeff C. at Abbott Laboratories
  • Chris G. at E.L. Harvey & Sons, Inc

Thanks to all of you who submitted questions.  If you have a question that was not answered here, you can reach us at Remember to bookmark where you can find the list of upcoming events.  We hope to see you online again soon!