At Citrix Synergy in San Francisco last month Citrix Support delivered many learning lab and usability testing sessions covering hundards of attendees.  The feedback was very positive and we are now ready to share with the world 🙂

Citrix TaaS (Tools as a Service) is a new initiative from Citrix Support, focused on making the support of your Citrix environments as easy as possible. We are developing tools and online auto-analysis capabilities that will help you collect environment information, analyze that information and receive tailored recommendations based on your Citrix environment and configuration. Citrix TaaS will be brought online during the 2nd half of 2011.

Citrix Tools as a Service is a cloud based, automated support service that facilitates the identification and resolution of known problems and environment mis-configurations, including providing proactive maintenance, heath checking and performance optimization recommendations.  All problems, recommendations and best practices are based off of each customer’s specific environment configuration and product usage.  Customers can leverage Citrix product built in information collection tools or download lightweight information collection tools (e.g. XnapShot – CTX126699) that can upload data to the service, ensuring customers benefit from the latest TaaS solution updates and recommendations with no disruption to their production environment. The Citrix Tools as a Service experience is about making Citrix administrators and Citrix engineers lives better; facilitating a better, more intuitive and more efficient approach to support Citrix environments.

Please join the leadership team who will introduce this exciting new initiative and deliver a demo.  We are also interested in hearing your feedback, what we can improve on and what you would like to see.

The webinar will include:

– Overview of Tools as a Service
– How TaaS will help you and your business
– Overview of features
– TaaS demo
– Q&A

Introduction to Citrix TaaS (Tools as a Service) from Citrix Support (US friendly time)
Tuesday July 12th 13:00 – 14:00 EDT 
Introduction to Citrix TaaS (Tools as a Service) from Citrix Support (EMEA friendly time)
Wednesday July 13th 14:00 – 15:00 BST 
Introduction to Citrix TaaS (Tools as a Service) from Citrix Support (APAC friendly time)
Thursday July 14th 13:00 – 14:00 BST +10


Citrix Support on:
Twitter – @citrixsupport & @citrixreadiness