Or what’s down for that matter…
As a Citrix Service Provider, you need to be able to figure out the state of your infrastructure so that you can answer questions like these easily:
- What’s the health of my infrastructure? Are all of my key services up?
- What is the resource (CPU, memory, network) utilization of my infrastructure? Have I over-provisioned, do I need to plan for more?
- Which are the most used applications and by how many users?
- How many users used my services last month?
- How do I assure my tenants that their users are getting a great experience?
You need answers to such questions for a variety of reasons like meeting your SLAs, planning for capacity, billing, complying with software licensing agreements, etc. So, is there a tool that can help you get these answers to these questions? The answer is YES and it is called Citrix EdgeSight.
EdgeSight is a continuous monitoring system for XenApp, XenDesktop as well as endpoints. It provides support for getting alerts, real-time troubleshooting and generating historical reports. Using EdgeSight, you can get answers to the questions above in a few clicks.
Earlier this year we released a white-paper titled Citrix Service Providers Guide to Using Citrix EdgeSight”, which provides a quick-overview of EdgeSight architecture, a list of recommended reports and multi-tenancy deployment guidelines. Believe it or not, EdgeSight was one of our first products to be designed for multi-tenancy (as early as 2003) – because back then some service providers were interested in providing Monitoring-as-a-Service.
Also, last month 2 engineers in the Cloud App Delivery group (Kevin Tuttle and Abhishek Mandhana) created a set of reports that are specifically targeted to service providers:
CSP License Usage Report
Provides a list of unique users that have accessed desktops or applications delivered by XenApp.
Useful for: Compiling CSP license usage information, billing tenants
CSP Resource Usage report
Provides details on memory, CPU and bandwidth used when accessing desktops or applications delivered by XenApp.
Useful for: Monitoring infrastructure usage, planning, providing usage data to a tenant
CSP SLA Compliance report
Provides the total number of sessions logged on by each user with details on HDX latency as well as login times.
Useful for: Proving SLAs, determining health of infrastructure
CSP Server Utilization report
Provides utilization data for XenApp servers i.e., number of sessions hosted, memory and CPU consumption.
Useful for: Monitoring infrastructure usage, planning
The data provided by these reports can be sliced by specific date-ranges as well for specific tenants (using EdgeSight Departments, User groups or Device Groups).