At Citrix TechEdge San Francisco 2011, you’ll get a chance to meet some of Citrix Support’s top engineers. One of these is Don Williams. Don is a TRM/Escalation Manager working remotely in the New York area. Since I am based in Dublin, Ireland we used Skype to conduct the interview. Check out the video interview below.

Learn more about TechEdge San Francisco 2011,, and stay tuned for more weekly close-up interviews with the TechEdge presenters.

Register for Summit and Synergy in San Francisco in May 2011.

Let Don know any thoughts, questions or feedback you might have for his session by leaving a comment below.

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