User account creation is a long complex and opaque process today and most system integrators have a charge to enterprises reflecting this complexity, typically between $100 and $200. Besides this visible cost there are substantial hidden costs to the customer:
- Length of time for users to get account access.
- Multiple helpdesk engagements to get everything just right.
- Users’ initial productivity is low while they learn how to work within the business (rather than working for the business).
- Additional service requests taking more time.
Web hosters don’t work this way. Everything is on demand, everything is automated and everything is customer self-service. Have you ever purchased a site from GoDaddy.com? They actively discourage you from communicating with them.
Imagine extending the self-service concept to the enterprise, where each business unit or department is a “customer” with the ability to create, manage and assign resources to those users (employees, 3rd-party vendors, etc.).
Work with us to transform your business — adopt the service delivery model that cloud providers use.
Make user on-boarding simple and automated — so simple anyone (HR, department personnel, etc.) can do it — and make it align with your business requirements:
- Let a new employee’s hiring manager own user account creation
- Who better than the employee to own the selection of IT services (e.g., apps) to best do their job. Employees should own their own IT service management and application access.
- See reports on consumption and usage — let the manager and employee understand the costs of what they are consuming.
- Automate! When a user’s details are entered they should be immediately created, e.g., when an access box is checked, access should be given automatically.
What you end up with is business-focused service. Business demands and IT delivers — as a service. Benefits include:
- Immediate productivity gains for the customer: Users gets access to resources as they need them on-demand.
- Substantial cost savings for IT – minimal level 1 and 2 helpdesk touch (moves, adds and changes go away).
- Instant cost allocation gains, which business unit is consuming what.
- Staff morale improvements: working with IT is not a battle, but an enabler. IT staff no longer has to deal with ‘password resets, can I have viso’ and other mundane requirements that get in the way of IT improving the business.
Customers often struggle to deliver self-service themselves. The move to self-service requires commitment to the model, requires discipline, requires scale, requires investment — Requires a transformation.
As IT, you can build this for your enterprise, and allow business units and corporate departments to consume IT services in a controlled, maintained fashion using:
- XenDesktop/Xenapp to deliver what the end user needs.
- Application Virtualization to segregate department applications.
- A simple to understand “control panel” for delegation of roles.
- Multi-tenancy for scale, efficiency and security.
If you are planning to attend Synergy in San Francisco May 25-27, then plan to go to breakout session SYN347: “Get your head in the cloud—How to manage the enterprise like a cloud service provider”.
Come and see a live demo of the Cortex Cloud Control Panel from Citrix manage Desktops, Exchange and other services with full delegation, down to the receptionist. Get to understand the hosting model and how you can bring it into your business for your end users. So make sure you are registered for Synergy and come to my session, SYN347.
Deliver the cloud…today!