Citrix Support is focused on ensuring Customer and Partner satisfaction with the support of our products. One of our initiatives is to increase the ability of our Partners and Customers to leverage self-service avenues for finding answers and resolving problems. A key area that the Support teams focus on is development of troubleshooting and health checking tools.
Following on from my last post about the XenServer Virtual Machine Performance Utility Tool another recently released tool from Citrix Support is the MessageHistory ver 2.1 Tool.
Sometimes Citrix Technical Support needs to troubleshoot GUI, seamless, copy/paste, and other issues. The usual approach is to request window message traces using Spy++ or other tools. However, sometimes these tools are not available for customers, do not log all necessary information, are not easy to use, or simply do not work properly on some platforms (like 64-bit Windows).
Version 2.1 was recently released and contains the following new changes:
- Minor spelling fixes in reports
- New window messages from Windows 7
- Keyboard and Mouse window messages are now selected by default
You can download the MessageHistory 2.1 here.