On Days 2 and 3 of the beta class for Citrix Education’s latest XenDesktop 5 training, CXD-202 Citrix XenDesktop 5 Administration, students built a production environment and provisioned multiple desktops from a single image. XenDesktop 4 users were impressed by the new management console, Desktop Studio, which allowed them to assign desktops to users and apply policies to sessions, all from the same console.

At the end of Day 3, students assumed the role of a help desk administrator and monitored their new desktops in real time. The lab exercises showed students not only how to reactively troubleshoot their environment, but also proactively monitor the desktop sessions, preventing a performance issue before it becomes system critical. Network Administrator Greg Smith, ASG software solutions, was impressed with XenDesktop 5 and the Desktop Director capabilities: “I like Desktop Director…my help desk can actually have a view into what is going on – my desktop support people can immediately just click a button and shadow into somebody’s session and help them with whatever problem they have.”

Sr. Systems Engineer Jim Dirkes, Medical University of South Carolina, commented on the benefits that Desktop Director will provide his support team: “it allows us to put a tool in the hands of the Help Desk so that perhaps those administrators can more immediately service a problem should it arise.”

For additional student reaction to these new features and the XenDesktop 5 Administration course, view these behind-the-scenes clips from Days 2 and 3 of the beta class:

Check back next week for highlights from Days 4 and 5!