The corporate endpoint device is changing – quickly! I am not just talking about smaller and faster laptops or more powerful yet more energy efficient desktops. I am talking about the corporate endpoint as a device that IT procures, manages, secures, and disposes for users.
Over the past year we have seen this change first hit mobile users in the form of BYOC. With BYOC, users are able to purchase the device of their choice while still being able to securely access applications and data they need to do their job using various virtual desktop technologies. What makes BYOC so game changing in the world of the corporate endpoint is that for the first time, IT does not have to be responsible for the device. BYOC puts the user in charge of the procurement, management, security and disposal of her own machine. IT should be screaming from the rooftop – to no longer be responsible for a subset of devices is a huge win for IT.
However, there has always been another set of devices that IT had to maintain – namely, fixed assets, the true corporate desktops… the devices that were designed for office workers without mobility needs. Desktops computers were the choice for many companies as they cost less than laptops (and in volume, even many thin clients) and they kept corporate data tied to a desktop device – in theory. However, these devices still caused many headaches as support costs and management requirements were always high. I am sure many of you can rattle off the top of your head the cost of physically going to visit a desktop device that was infected with a virus.
This is why the announcement of Wyse’s zero client device is such a big deal to IT. Now, organizations implementing virtual desktops can get out of the business of managing and securing corporate desktops. The Wyse Xenith device has no operating system so there is nothing for IT to configure, manage, or secure. (And, unlike previous generation thin clients that users rejected because of poor experience, the Xenith is built on Citrix HDX technology to give users a high-definition experience each time they access their virtual desktop.) The reality is that most companies spend upwards of 8x the amount of a phone-based support call when they have to go on-site, not to mention the costs associated with procurement, management, and security. Imagine the cost savings that IT will see when all they have to do is plug in a device and walk away.
At the end of the day, IT needs to get out of the reactive task of maintaining endpoint hardware. BYOC takes mobile assets out of the hands of IT and puts it where it belongs – with the user who must carry it around with them wherever they work. And now, we (together with Wyse) have an answer for fixed assets, like today’s corporate desktops: Zero clients combined with XenDesktop will deliver a better user experience while at the same time removing the endpoint management requirement all together.
Note to all you IT managers and desktop support teams: Your job just a whole lot easier!