Citrix Support is focused on ensuring Customer and Partner satisfaction with our products.
One of our initiatives is to increase the ability of our Partners and Customers to leverage self-service avenues via our Knowledge Center.

Our Licensing team in Citrix Support receive lots of questions everyday around How to retrieve licenses for XenApp Platinum or How to license XenServer, etc…

The most common questions asked are documented in the Citrix Knowledge Center.

Below you will find a list of the most common questions asked.

Article Title Article Link
How to Fulfill/Convert a MetaFrame License into a Presentation Server 3.0/4.0/4.5 License CTX118202
How to Resolve a Red Alert on the License Management Console CTX118203
How to Return/re-host a License using MyCitrix CTX118324
License file not recognized by License Management Console/License Server CTX118362
How to Retrieve Internal Use and Not-for-resale Licenses with My Citrix CTX118564
How to Upgrade the Licence Server for Presentation Server from Version 4.0 to 4.5 CTX116749
How to Download all Licenses in One License File CTX118634
How to Assign a Citrix Solution Advisor in My Citrix CTX118787
XenServer Licensing with My Citrix CTX118788
Error: There are no items to fulfill CTX119354
XenApp Enterprise licensing with embedded Application Streaming feature CTX120192
How to Check the Current Status of Subscription Advantage using My Citrix CTX120102
How to Look up or Assign a Citrix Solution Advisor using My Citrix CTX120143
How to Add or Update a Contact in My Citrix CTX120355
How to Activate and Allocate NetScaler Not for Resale Licenses CTX120469
My Citrix Error: invalid host when allocating XenApp Platinum CTX120645
Repeater Unit Rejects a License File even though the License File is Correct CTX121184
XenServer 5.5 Licensing CTX121370

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