Citrix Support is focused on ensuring Customer and Partner satisfaction with our products.
One of our initiatives is to increase the ability of our Partners and Customers to leverage self-service avenues via our Knowledge Center.
Our Licensing team in Citrix Support receive lots of questions everyday around How to retrieve licenses for XenApp Platinum or How to license XenServer, etc…
The most common questions asked are documented in the Citrix Knowledge Center.
Below you will find a list of the most common questions asked.
|Article Title||Article Link|
|How to Fulfill/Convert a MetaFrame License into a Presentation Server 3.0/4.0/4.5 License||CTX118202|
|How to Resolve a Red Alert on the License Management Console||CTX118203|
|How to Return/re-host a License using MyCitrix||CTX118324|
|License file not recognized by License Management Console/License Server||CTX118362|
|How to Retrieve Internal Use and Not-for-resale Licenses with My Citrix||CTX118564|
|How to Upgrade the Licence Server for Presentation Server from Version 4.0 to 4.5||CTX116749|
|How to Download all Licenses in One License File||CTX118634|
|How to Assign a Citrix Solution Advisor in My Citrix||CTX118787|
|XenServer Licensing with My Citrix||CTX118788|
|Error: There are no items to fulfill||CTX119354|
|XenApp Enterprise licensing with embedded Application Streaming feature||CTX120192|
|How to Check the Current Status of Subscription Advantage using My Citrix||CTX120102|
|How to Look up or Assign a Citrix Solution Advisor using My Citrix||CTX120143|
|How to Add or Update a Contact in My Citrix||CTX120355|
|How to Activate and Allocate NetScaler Not for Resale Licenses||CTX120469|
|My Citrix Error: invalid host when allocating XenApp Platinum||CTX120645|
|Repeater Unit Rejects a License File even though the License File is Correct||CTX121184|
|XenServer 5.5 Licensing||CTX121370|