By Sept 29th, the date in which XenApp 5 Feature Pack 2 will be available for download as mentioned in the Official Press Release, we plan to have a majority of Support engineers trained.
The 2 1/2 day XenApp 5 Feature Pack 2 comprehensive training course covers all new features as outlined by Vinny Sosa in his What’s new in XenApp 5 Feature Pack 2 in plain English blog. A majority of the course is spent “hands on” installing, configuring, break/fixing and troubleshooting the various new features.
Then 3-5 months post release we plan to deliver a follow up “Advanced” session on common issues encountered.
The agenda for the Advanced session will be based on common/troublesome support issue logged in our CRM, Support Forums and Tech Support Twitter accounts, here and here.
Learn more about Citrix XenApp 5 Feature Pack 2
■Official Press Release – http://citrix.com/English/NE/news/news.asp?newsID=1857726
■XenApp 5 Feature Pack 2 release Web Site – http://citrix.com/xenapp/featurepack2
■XenApp 5 Feature Pack 2 Executive Video – http://citrix.com/xenapp/fp2/video
■XenApp 5 Feature Pack 2 Release Webinar – http://citrix.com/xenapp/fp2/techtalk
■XenApp Expert Series videos for this release – http://citrix.com/xenapp/fp2/expertseries
■XenApp 5 Feature Pack 2 Blogs- http://community.citrix.com/blogs/tag/xa5fp2
■Download XenApp technology previews – http://citrix.com/xenapp/techpreviews
■XenApp Product Page – http://citrix.com/xenapp/