Citrix Support is focused on ensuring Customer and Partner satisfaction with our products. We are working on multiple items to help make it easier to find answers and solve problems via self-service avenues, all of which are available to all our Partners and Customers to leverage. One of our initiatives has been to launch a series of “How To Videos” focused on key areas that we receive the most support cases and questions for. The first five videos in this series are listed below:

1) Creating a VM Template and Deploy using XenDesktop Wizard

Description: This video will walk you through the steps of creating a blank template within XenServer. The template consists of a Virtual Machine with no hard drive and little memory. Once the template is created, the XenDesktop Wizard will be used to create Virtual Machines from the newly created template. Moreover, the Virtual Machines will be configured within Active Directory, Citrix Provisioning Services, and Citrix XenDesktop

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2) Configuring USB Support on XenDesktop

Description: XenDesktop 3.0 includes a new USB support feature. The USB Support feature enable users to interact with a wide range of USB devices during a XenDesktop session. This presentation provides step by step instructions to configure Citrix Desktop Receiver to enable USB Support.

Additional details can be found in the “Citrix XenDesktop Administrator’s Guide” (refer to Chapter 8) – Link:

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3) Configuring Differential vDisk Mode on Provisioning Service

Description: Difference Disk Image Mode allows saving of changes between reboots. Using this mode, after rebooting, a target device is able to retrieve changes made from previous sessions that differ from the read only vDisk image. The Difference Disk name uniquely identifies the target device by including the target device’s MAC address and disk identifier. A target device can be assigned to multiple vDisks and therefore have multiple cache files associated to it. For additional information, please refer to the Citrix Provisioning Services 5.1 Administrator’s Guide – Link:

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4) Converting a Physical Machine to a Virtual Machine

Description: Citrix® XenConvert™ converts a server or desktop workload from a physical machine to a XenServer virtual machine. For additional information, please refer to the XenConvert Administrator Guide – Link:

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5) Configuring Automatic Update on a vDisk

Description: The vDisk update method provides a way to change a vDisk without having to re-install a hard drive in a diskless target device, or reconfigure all your target device database records. Use this method when adding or removing third-party software applications or files to your vDisk. For additional information, please refer to the Provisioning Service Administrator’s Guide – Link:

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As you use these videos, please tell us what you think by rating the video and sharing ideas/comments by using the “Add comment” field on CitrixTV. If the video has helped you, feel free to share it with a Customer, Partner, colleague, or include a link to it from other blogs. If you have ideas for additional high impact videos please let us know.

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