I’m pleased to announce that we have just released a new version of the Brief Troubleshooting Guide (BTG) via the Knowledge Center.

For those of you unaware, the Brief Troubleshooting Guide is intended as the first resource for Citrix Administrators/Engineers to troubleshooting technical issues for all Citrix products/technologies. The BTG gives guidance on where to start if a Citrix Administrator/Engineer is not very familiar with the product. The BTG is not in any way supposed to be comprehensive, but will help you gather the right information quickly, allowing YOU and Citrix Technical Support to resolve your issue promptly.

This release of the BTG is Bigger, Better and Bursting with new ways to help you troubleshoot all Citrix products.
All sections of the BTG were completely overhauled and lots of new products were added, for example:

• Citrix Offline App Plug-in
• Citrix Receiver for Windows
• Citrix XenServer
• Citrix Repeater Client
• Command Center
• EdgeSight for NetScaler
• EdgeSight for Load Testing
• Citrix User Profile Manager
• Citrix EasyCall
• Provisioning Services for Datacenters and Desktops
• Workflow Studio

Please download the latest BTG from http://support.citrix.com/article/ctx106727
For feedback, suggestions, corrections – BTG@citrix.com

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