There are three myths that exist about Citrix’s desktop virtualization or virtual desktop offering. Unfortunately, most of these have been propagated via misinformation being packaged as customer education by Citrix’s competition! I thought it’d be good for me to share the truth behind each myth:

Myth #1 – Citrix cannot handle personalized desktops, it can only do locked down desktops

Truth – Citrix offers solutions for a range of workers, locked down desktops for task workers, pooled virtual desktops for office workers and dedicated virtual desktops to power users

Task workers need fully locked desktops with few apps – XenApp provides the lowest cost solution for delivering a locked down server based desktop.

Office based departmental users – need personalized desktops with ad-hoc access to apps – XenDesktop provides a way to deliver personalized desktops along with ability to manage a single image for the OS and each app. Just because you are managing a single image doesn’t mean that you cant deliver a personalized environment – XenDesktop provides the ability to manage user profiles for personalization without having to deal with messy roaming profiles.

Power users – that need full admin access and ability to install their own apps – XenDesktop enables virtual desktops for both blade PCs and VMs in the data center, enabling you to setup a 1:1 image per user with complete control over the image.

So – you get the required level of flexibility along with centralized enterprise class management and unmatched HDX technologies for best possible user experience.

Myth #2 – Citrix doesn’t understand virtualization

With XenApp, Citrix and over 200,000 Citrix customers have been doing desktop virtualization before anyone actually called virtualization. With the acquisition of XenSource, we have the top industry experts and support from a vast open source community in developing virtualization technologies.

XenDesktop has become the industry leading product, as reviewed by several independent reviewers (not paid for by Citrix), along with quotes such as:

  • “The gold standard by which other products are judged” – Virtualization Review
  • “…we were impressed with XenDesktop 3.0…” – InformationWeek
  • “All in all, the Citrix XenDesktop is a well thought-out product.” – InfoWeek.

Truth – we have built the best product in the market without any technology understanding. Good days for our customers – the products will only get better once we know a bit more about the technology

Myth #3 – Citrix doesn’t have any big VDI implementations and XenDesktop is complex

Truth – Customers are implementing small scale pilots and mid-large scale production implementations of XenDesktop every day

And some great examples include one customer planning to use XenDesktop for 40,000 users (as announced at Citrix Synergy) and we another is Collier County using XenDesktop for over 12,000 desktops expanding it for use to 20,000 desktops this year. Here are some of the successful customer implementations of XenDesktop.

Now that we understand the truth, I want to go a step forward and encourage everyone to not fall into these selling traps by asking the right questions:

  1. What will be the network requirements for virtual desktops?
  2. Will the virtual desktop solution work for remote use, even if it is occasional? What about branch offices?
  3. Will it require any special hardware upgrades on the server or the client? How much will that cost (now or overtime)?
  4. How will IT manage multiple images of a desktop, even if they are cloned?
  5. How will you manage applications within the desktop?
  6. How will the solution help you monitor user experience and troubleshoot problems proactively?

I encourage everyone to do the required due-diligence in picking the right solution that addresses your needs today and in the future. These are the questions (among others) we are using to build our desktop virtualization solution – XenDesktop.