Please join Citrix Technical Support as we present a TechTalk on demand webinar that was given at TechEdge 2009:

Troubleshooting Tools and Methodology for Citrix XenApp 5.0 Environments


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Because XenApp interacts with other applications and components, technically complex problems can arise depending on the health of these components. These can include connection failures, server hangs, CPU spikes and slow logons. This session will cover real-world issues and the methodology used by the Citrix Escalation Services Team to resolve them. It will also illustrate tools used to troubleshoot XenApp 5 environments, such as CDFControl, MedEvac, ProcessExplorer and WinDbg.

In this session, you will learn:

• About key components of the XenApp and XenDesktop logon process and typical issues encountered

• Which troubleshooting and debugging techniques the Citrix Escalation Team utilizes

• Best practices for using XenApp troubleshooting tools and debugging techniques

Technical level: intermediate

Presenter: Kapildev Ramlal, Citrix Technical Support, Sr. Escalation Engineer

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