Citrix Support is focused on ensuring Customer and Partner satisfaction with the support of our products. One of our initiatives is to increase the ability of our Partners and Customers to leverage self-service avenues for logging issues with Technical Support.
A key self-service feature is the My Support Portal available from http://MyCitrix.com.
The My Support Portal allows Customers and Partners to create, view, update, close and manage service requests as well as view your support agreements and associated entitlements online. The My Support Portal has replaced the Online Problem Reporting and Tracking (OPRT) features previously on My Citrix.
To help you get started on the My Support Portal, see the video demonstration below.