Part – 3
In this entry of the series, I am going to answer a few questions we asked ourselves while planning our BYOC program at Citrix.
In the Citrix BYOC program (I named it Citrix Choice), I was on the steering commitee and we had a few questions to ask ourselves.
Here were some of the questions we asked:
“How much of a stipend should we pay per user?”
We chose $2100 because we asked the users to get a new computer with a 3 year warranty. Of course this amount varies from company to company depending on budgets, etc.
“Should we have system requirements?”
We went with the fact that most of the computers coming out had respectable performance. We also mandated that the users with a BYOC computer have an anti-virus solution, the Citrix Receiver and related plug-ins. We set up an AWESOME internal website that had guides on configuring the wireless connections, Citrix Access Gateway, Citrix Receiver, and other settings the user might want. We leveraged our partnerships to get discounts on Microsoft Office, anti-virus, and other hardware and software needs.
“What OS’s should we allow?”
We had clients and software for Windows Vista, XP, and Mac OS. We might do Linux later, but we wanted to go with the three mainstream operating systems with our initial roll-out.
“Why should we do this?”
Users wanted the latest a greatest hardware and wished IT could keep up with the curve. On a standards scale, it is hard to do that, but if you are a self-supported user then that makes it feasible. If you are a Hardware geek (like me), you like to change out your equipment quicker than the IT timeline for refresh. BYOC gives that flexibility to do this. We also wanted to leverage our own solutions
“Are there HR concerns?”
This was a big question for us. We debated on this for a few meetings and took a few weeks on this part of the process. We wanted to make sure we were compliant with regulatory items. We leveraged our current policies for much of answers. Most of our policies already addressed most of our concerns. Most companies already have these types of policies in place. Check out your company’s data, email, and technology policies and you will find out that most of your concerns are already covered. Legal departments usually cover all possible bases when they make these policies.
“Should there be a term?”
Of course every company, country, and department has different requirements and wants/needs for this area. It is a very difficult question to answer , but we chose 3 years at Citrix. So when the warranty is up, the term is up. This way the user does not have to pay premium prices for any repairs or parts after the warranty has expired. The user can then “opt in/out” for the next three years.
“How can we do this and maintain compliance?”
We leveraged our own products (XenServer, XenDesktop, Access Gateway) to keep in compliance. With Citrix solutions, we are able to keep data secure and encapsulated within our secure corporate environment. All of the users work related documents are stored in a home folder on the network.
“How much freedom do we give the users?”
We give the users the freedom they have been demanding while keeping compliance. We give them the freedom to use any computer they want. We also give them the freedom to have one computer for work and play. With the company data secure on our internal network and documents stored in network home drives, the user has carte blanche to do whatever they want on their computer.
Hopefully, this helps answer some of your questions and can help you in implementing your own BYOC programs. If you have any other questions, please feel free to email me at tedd<at>citrix<dot>com and I will try to address them in future posts.