Citrix Support is focused on ensuring Customer and Partner satisfaction with the support of our products. One of our initiatives is to increase the ability of our Partners and Customers to leverage self-service avenues for finding answers and resolving problems. A key area that the Support teams focus on is development of troubleshooting and health checking tools.
 ***Until now we have primarily leveraged our internal support teams for innovative ideas. I’d like to get more feedback from our community on what tools you would find valuable, targeting prevention and early warning alerts of problems and reduction of problem resolution times. Additionally, we’d like to know what third party tools you leverage for your Citrix environment and to highlight tools you and your teams have developed.
 I have listed some of our top self-service support tools and the Citrix Knowledge Center links below:
-          CDFControl
o   Link: http://support.citrix.com/article/CTX111961
o   # of downloads to date: 19324
o   Initial release date: Jan 10, 2007  
o   Latest version release date: Mar 9, 2009
o   One line description (i.e. what would we use it for)
§  Tracing and analyzing various Citrix products      
-          PrintDetective
o   Link: http://support.citrix.com/article/ctx116474 
o   # of downloads to date: 4,762
o   Initial release date: Nov 11, 2008   
o   Latest version release date: Jan 13, 2009
o   One-ish line description (i.e. what would we use it for)
§  Enumerating all printer drivers from local or remote machines, including driver specific information, which can be used to find problematic print drivers (such as Non-Microsoft providers), as well as providing the option to delete drivers
-          CTXReports Tool Version 1.0
o   Link: http://support.citrix.com/article/ctx119955  
o   # of downloads to date: 823
o   Initial release date: January 30, 2009
o   Latest version release date: January 30, 2009
o   One line description (i.e. what would we use it for)
§   Farm and System Information Acquisition
-          MedEvac Tool Version 2.5
o   Link: http://support.citrix.com/article/ctx107935  
o   # of downloads to date: 14,277
o   Initial release date: September 20, 2006
o   Latest version release date: February 11, 2009
o   One line description (i.e. what would we use it for)
§  Farm and monitoring and health check utility
-          TestDefaultDebugger
o   Link: http://support.citrix.com/article/ctx111901  
o   # of downloads to date: 7,156
o   Initial release date: 12/06/2006
o   Latest version release date: 11/08/2007
o   One line description (i.e. what would we use it for)
§  Tests a machines ability to capture user memory dump files, when an exception occurs
-          WindowHistory
o   Link: http://support.citrix.com/article/ctx109235  
o   # of downloads to date: 4,721
o   Initial release date: 06/14/2005
o   Latest version release date: 02/15/2007
o   One line description (i.e. what would we use it for)
§  WindowHistory constantly monitors windows in the system (session) and allows you to save information about windows for further analysis
-          MessageHistory
o   Link: http://support.citrix.com/article/ctx111068   
o   # of downloads to date: 7,015
o   Initial release date: 08/20/2006
o   Latest version release date: 01/18/2007
o   One line description (i.e. what would we use it for)
§  Logs window messages sent and/or posted to windows in a session
-          StressPrinters
o   Link: http://support.citrix.com/article/ctx109374
o   # of downloads to date: 74,550
o   Initial release date: 03/30/2006
o   Latest version release date: 12/11/2008
o   One line description (i.e. what would we use it for)
§  This tool can be used to simulate multiple sessions autocreating printers using the same print driver