Citrix Support is focused on ensuring Customer satisfaction with the support of our products.
• A year ago we implemented a Customer satisfaction and loyalty survey for Customers and Partners who have a Citrix Support contract directly with Citrix. Upon closure, all support cases receive a survey from a third party surveyor, CustomerSat®. If any surveys come back as dissatisfied a member of the Citrix Support management team follows up immediately with the Partner or Customer to ensure the problem is corrected. This has allowed us to drive our Customer satisfaction measures higher but we need more participation from the community. If you haven’t received or responded to a survey please feel free to follow up with me directly.
• We also want to know how satisfied ALL Citrix Customers are as well. If you are not a direct Citrix Support Customer we still want to hear and act on your feedback.
Please feel free to reach out to me at Mike.stringer@Citrix.com or let me know on Twitter @citrixsupport – We can help!