What’s Citrix TechEdge?

TechEdge, the new name for Citrix Support and Engineering Institute of Technology (CSEIT), started nine years ago as a small in-depth troubleshooting training event hosted by Citrix Technical Support for support agreement customers.  Over the years, this event has grown from 50 customers to over 300 customers and now  provides training to our support agreement customers prior to Citrix Synergy and to our partners as a part of Citrix Summit.  This has become the event for troubleshooting the Citrix Application Delivery environment.

Meet the support experts who can answer all of your technical questions:

Citrix Technical Support’s top Escalation team engineers are hosting the TechEdge 2009 sessions. Here are some interesting facts about the team.

  • On average these guys work and close 65 to 100 cases each per year.
  • There are a total of 65 engineers on the team, so that’s over 5,000 cases total per year.
  • The average engineer has ten to fifteen years experience in the IT industry; the most common certifications are CCA and MCSE, ANG NetScaler and AGEE.

What they’ll cover:

Who can attend?
All partners who have registered for Summit, Citrix Technology Professionals (CTP) and customers with active support or maintenance agreements as of the first day of the event (May 3, 2009).

When and where?

The event will be at the MGM Grand Hotel and Casino in Las Vegas, Nevada on Monday, May 4th from 8:00am to 5:30pm.

Here’s what a few past attendees had to say:

“This was probably the most valuable day of iForum [Synergy]. It was extremely technical and really provided a lot of insight into managing a Citrix environment.”

“In-depth seminars, get to meet face to face with the people that support us, a wonderful venue.”

Check out past event presentations and videos:

TechEdge 2008
October 29, 2008
Orlando, FL
Presentations and Session Videos

CSEIT 2008
May 19, 2008
Houston, TX
Presentations and Session Videos

CSEIT 2007
October 21, 2007
Las Vegas, NV
Presentations and Session Videos

Click here to register for TechEdge 2009

Learn More:

Want to learn more about TechEdge 2009, www.citrix.com/techedge. Stay tuned for our weekly close-up interview blog posts of the TechEdge presenters. Please let us know your thoughts, questions and feedback.

This post is part of a series on the TechEdge event: