Installation of the EasyCall Gateway
The EasyCall Gateway is an easy to implement and manage solution that communication-enables the enterprise applications. The EasyCall Gateway appliance is deployed as an adjunct to the corporate telephone system. The EasyCall Gateway client software is installed, streamed, or published to user desktops to communication-enable Windows XP or Vista applications.
Note: For detailed information on the EasyCall Gateway features and configuration, refer to the EasyCall Gateway Administrator’s Guide.
Unpacking the System
Inspect the box in which the EasyCall Gateway was shipped and note if it was damaged in any way. If the appliance itself shows damage, you should file a damage claim with the carrier who delivered it. Verify that the contents of the box match the packing list. If an item on the packing list is missing from the box, contact Citrix Customer Care.
Materials Needed for Installation
• An ethernet cable to connect the appliance to your network.
• If using QSIG integration with the telephony system, one to four crossover voice DS1 cable(s). Your telephony system vendor can specify the number of cables required.
EasyCall Gateway Implementation Guidelines
EasyCall Gateway implementation must follow these guidelines:
• EasyCall Gateway integration supports only one protocol (QSIG or SIP) at a time. A site that uses more than one protocol will need one EasyCall Gateway per protocol type.
• You cannot share a EasyCall Gateway between two telephony systems, even if the two systems use the same protocol.
• The number of EasyCall Gateways needed for a site is based on the user load and the trunking used for integration. You can implement multiple EasyCall Gateways to support larger user bases.
• In a private network with multiple telephony systems, the EasyCall Gateway can be installed at a central location to serve users at satellite locations
Setting Up the Hardware
The EasyCall Gateway connects to your network inside the firewall. The connection can be through a hub or switch. The EasyCall Gateway does not support connection to a server load balancer or a connection that straddles two networks.
“Interface 1” refers to the left-most ethernet port when facing the front of the EasyCall Gateway.
To physically connect the EasyCall Gateway
1. Install the EasyCall Gateway in a rack if it is rack-mounted. For more information, see “Rack-Mounting the Appliance” on page 11.
2. Connect the power cord to the AC power receptacle. For power requirements, see “Appliance Specifications” on page 19.
3. Physically connect the EasyCall Gateway to your network. The interface used for connection depends on the trunking type and whether you will use DHCP to assign an IP address to the EasyCall Gateway. For SIP trunking, always use Interface 1. For QSIG trunking, use Interface 1 to initially configure the appliance using its default IP address (10.20.30.40) or use Interface 2 to use a DHCP-assigned IP address.
• To initially connect to the appliance via its static IP address, configure its IP address on the 10.20.30 net (netmask 255.255.255.0) and connect the appliance to your network with an Ethernet twisted pair cable.
• To assign an IP address to the appliance through DHCP, provision the host name of the EasyCall Gateway on your DHCP server and connect the appliance to your network with an Ethernet twisted pair cable.
4. To access the administration tool, open https://10.20.30.40:8443 in a Web browser.
For instructions on changing the preconfigured IP address, see “Configuring TCP/IP
Settings” on page 4.
5. Connect the PRI span in the EasyCall Gateway to your telephony system. Consult
your telephony system vendor regarding the number of connections required.
6. Power on the EasyCall Gateway.