New EasyCall release adds robustness and features Submitted by David Coleman, Director, Product Management Citrix® EasyCall™, which enables you to make calls on your phone of choice by simply clicking a phone number in any application, now offers increased robustness and new features. The latest product version, EasyCall 1.2, was released to manufacturing on May 20. EasyCall is included in the Platinum Editions of Citrix XenApp™ (the new name for Citrix Presentation Server™), Citrix® NetScaler®, and Citrix XenDesktop™. EasyCall is also available as a standalone product.

This technology benefits Citrix customers by streamlining the process of placing phone calls and enabling users to take advantage of their company’s negotiated phone rates instead of racking up costly cell phone or long-distance charges when traveling or working from home. Calls can be made from any application, whether delivered with a Citrix solution or installed on a PC, without any changes to the phone system or the application. Innovator Award recognition Integrating communications and applications is an important IT trend designed to improve user productivity and satisfaction. Recognizing Citrix’s innovation in this arena, VON Magazine honored EasyCall with a 2008 Top Five Innovator Award as an advanced communication system. (Read the article here.) What’s new? Client publishing: The EasyCall client can now be published in non-load-balanced environments using XenApp in addition to being streamed or locally installed.

Broadened support for telephone systems: o Alcatel OmniPCX Enterprise Version 8.0 (QSIG and SIP) o Asterisk 1.2 and 1.4 (SIP) o Avaya S8300/S8700-Series (QSIG) o (SIP) o Cisco Unified Communications Manager, Versions 4.1, 4.2, 5.1, and 6.0; Cisco Unified Communication Manger Express, Versions 3.2 and 4.0 (SIP) o Nortel Meridian Series and Nortel Communication Server, versions 4.0 and 5.0 (QSIG and SIP)

EasyCall client now localized in French, Spanish, and German

A user-friendly download page for installing the EasyCall client on each EasyCall Gateway How EasyCall works When you hover the mouse over any phone number in any application, the EasyCall phonebar will fade in. You then simply click on the green phone button to initiate the call. EasyCall via the EasyCall Gateway signals the PBX to place a call to your phone. Once you answer the call, the PBX dials the destination phone number. Because all of these calls are initiated by the corporate PBX, the calls are made using the company’s negotiated phone rate.

For more information about EasyCall, please contact David Coleman at, or visit