The Online Problem Reporting and Tracking (OPRT) tool is now open to all Citrix Support Customers and Citrix Partners. This site can be accessed from the Support link on the https://www.citrix.com front page or via the following URL: https://www.citrix.com/English/SS/supportSecond.asp?slID=38676. OPRT allows you to open a Support case online, add new information and see the status and new information that Citrix Engineers have added.
I’m looking for feedback on this tool that has recently been opened to all Citrix Partners in addition to having always been open to our Customers. Citrix Support will be moving to a new CRM over the next couple of quarters and the online tools will be updated. I’m interested in understanding what is good, what needs improvement and what needs to be added to the next version of OPRT’s replacement.