Here is a summary of posts from http://citrixblogger.org/

PNAgent and how it never goes away 

http://citrixblogger.org/2008/04/17/citrix-notification-area-abuse-pnagent/

Good to Great series 

http://citrixblogger.org/2008/04/21/good-to-great/ 

http://citrixblogger.org/2008/04/22/level-5-leadership/

http://citrixblogger.org/2008/04/24/first-who-then-what/ 

http://citrixblogger.org/2008/04/28/confront-the-brutal-facts/

I don’t come over here very often but thought it would be worthwhile mentioning these posts.