The Citrix Support Engineering Institute of Technology (CSEIT) is an exclusive free training event for our support and maintenance agreement customers to learn the latest troubleshooting techniques to support the Citrix application delivery infrastructure. The event provides a unique opportunity to gain real world experience from the experts, who can answer your technical issues and provide you with the power to understand how to do your job more effectively and efficiently. The event will take place at the Hilton Americas Hotel in Houston, on Monday, May 19th from 9:00am to 5:00pm.

Agenda for Citrix CSEIT 2008

Monday, May 19th, 2008
8:00 am – 9:00 am Registration and breakfast
9:00 am – 12:15 am Classes
12:15 pm – 1:15 pm Lunch
1:15 pm – 5:00 pm Classes

XenApp Classes

Printing in Citrix XenApp Environments

This presentation will give a better understanding of the Citrix XenApp printing architecture.

Troubleshooting Tools for a Citrix XenApp Environment

This presentation will go over the tools used and developed by the Citrix Escalation Team to troubleshoot a Citrix XenApp Environment.

Citrix XenApp Case Studies

This presentation will review the troubleshooting methodology of various Citrix Global Escalation Team case studies.

Citrix XenApp Health Monitoring

This presentation will illustrate the tools available to monitor the health of your Citrix XenApp Server farm and show the various configuration options available to the Citrix Administrator.

Understanding and Troubleshooting Citrix EdgeSight 4.5

This presentation will give an overview of Citrix EdgeSight 4.5 and go into troubleshooting tips and best practices.

Understanding and Troubleshooting Citrix XenServer 4.x – Optional

This presentation will cover an introduction to Citrix XenServer 4.x and go over some basic troubleshooting methodologies and tools.

NetScaler Classes

Troubleshooting and Deployment Best Practices

This presentation will go over troubleshooting techniques and tools as well as relevant data required by Technical Support when opening a support incident. This session will also cover best practices in deploying Citrix NetScaler in various environments and common issues experienced during initial deployment. After attending this session you will have an understanding of troubleshooting tools available and ways to deploy Citrix NetScaler.

Case Studies

This presentation will cover various real case scenarios showing troubleshooting techniques used to resolve common problems encountered with configuration and performance. Issues evaluated will include problems with High CPU, Persistence, and other advanced troubleshooting situations. After this session you will have an understanding of what practices and methodologies are used when working to resolve issues and see how some of the tools previously presented are utilized in real life situations.

L2 Networking and Hardware

This presentation will provide an overview of the various hardware platforms and configurations of Citrix NetScaler. We will also cover various L2 deployment scenarios including 802.1q tagging, Vlans, Link Aggregation and High Availability. Upon completion of this session you will have an in depth understanding of the different platforms and how to deploy Citrix NetScaler in L2 environments.

Global Server Load Balancing

This session covers the GSLB feature of Citrix NetScaler, various deployment scenarios and ways to troubleshoot various common stoppers. It will show the usage of built-in counters, logs and tools available to effectively use this feature and resolve known problems found in real life deployments. Upon completion you will have an in depth understanding of deploying GSLB on Citrix NetScaler and some of the troubleshooting techniques you can use to resolve problems.


Click here for Citrix CSEIT 2008 Registration