My name is Rene Alfonso and I have been working for Citrix Technical Support for about 10 years.  During which time I have worked in many areas of support. I remember when we only had 2 products (WinFrame and WinView).  I have developed a number of support tools including RM Web Console,  Medevac, DSDaig, SQL Replication Test Tool, and CtxTrace. 

I am currently on the Knowledge Base management team.  
I am new to blogging but would like to use this as an opportunity discuss new knowledge base projects and collect feedback on what’s important to our users.

Stay tuned for more information and thanks for stopping by.

FYI Very cool video I found on YouTube on Citrix technologies.