The "what" of IT delivery – from applications to services
IT departments are moving from a traditional focus on the delivery of applications and other “products” to the delivery of services. With the new approach, IT is tasked with establishing combinations of internal and external services and seamlessly delivering them to the business.
The "where from" of IT delivery – from enterprise datacenters to hybrid clouds
IT delivery is no longer taking place solely from enterprise datacenters. Instead, the growing popularity of SaaS and external IaaS offerings means IT must orchestrate delivery across enterprise datacenters, public clouds, or combinations of the two, such as hybrid clouds.
The "where to" of IT delivery – from devices to users
Instead of equipping users with corporate-owned desktops and laptops, the role of IT now includes making applications and other services available to users who demand access on more types of endpoints, many of which are user-owned and highly mobile.
The "how" of IT delivery – from static to on-demand
In the traditional scenario, IT statically delivers applications via a dedicated infrastructure supplemented by a few shared, centralized services. With the rise of cloud solutions, IT can now provide a broad portfolio of ready-to-use applications and flexible infrastructure components on-demand.
The bottom line? The role of IT is evolving to utilize new capabilities and meet new demands. Yes, the scope of the changes is extensive and the pace of the transformation is rapid. If you’ve had your head in the sand to this point, it may be tempting to stick with that approach. Wait too long to face the challenges, however, and you may just get left in the dust.